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Empire Ford Inc.
Fall River, MA
641 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 641 reviews
July 10, 2020
Everyone at the dealership was excellent. Not "pushy" in any way and a pleasure to deal with. John in sales showed me a few options in my price range and Bryce worked his magic with the numbers. I was able any way and a pleasure to deal with. John in sales showed me a few options in my price range and Bryce worked his magic with the numbers. I was able to take my new car home the same day. More
by Julie T
Verified Customer
July 03, 2020
New veh purchase Courteous and helpful. This is second vehicle purchased at this dealership and each experience has been a pleasant experience. I would recommend Empir Courteous and helpful. This is second vehicle purchased at this dealership and each experience has been a pleasant experience. I would recommend Empire Ford of New Bedford to anyone looking to make a vehicle purchase. More
by hk75699
Employees Worked With
July 01, 2020
Adam was awesome as always. Him and I go back knowing each other in high school. I have never had a problem with anyone at customer service. I’m a Ford guy all the way. Thank you, Ron Fontes each other in high school. I have never had a problem with anyone at customer service. I’m a Ford guy all the way. Thank you, Ron Fontes More
by RONJR6969
Employees Worked With
Adam Levandowski
June 30, 2020
No issues with sales department. All very courteous and helpful. Only complaint is getting car registration and inspection. Also spent a couple hours waiting for device to change head light bulb. Overal helpful. Only complaint is getting car registration and inspection. Also spent a couple hours waiting for device to change head light bulb. Overall very friendly and wiilling to answer my questions More
by JTW1PITTS
Employees Worked With
Other Employees :
Mark Fitzgerald four stars, Ryan Monsegue, Joe Morra
June 30, 2020
Awesome service! Such a great experience! Would highly recommend working with this awesome team at Empire Ford! They took such great time to review everything and make sure we were making the best decisio recommend working with this awesome team at Empire Ford! They took such great time to review everything and make sure we were making the best decision for us! More
by KATIESILVA8
June 30, 2020
People were very polite and helpful. My job was done quickly 😁 will come here again. Price was good. Did in a timely manner. Thank you quickly 😁 will come here again. Price was good. Did in a timely manner. Thank you More
by NORMATHENURSE
Employees Worked With
David Shea, Adam Levandowski, Kevin Lighty
June 28, 2020
Absolute worst experience I’ve ever had with a dealer. There is no communication and once they make the sale they don’t care at all about you and will let you drive a vehicle for a month unregistered whil There is no communication and once they make the sale they don’t care at all about you and will let you drive a vehicle for a month unregistered while giving you the run around. More
by Stevenv579
June 28, 2020
Joe made my visit very easy An with great customer service, answered all the questions I had concerns about and was a big help. Highly recommend him! service, answered all the questions I had concerns about and was a big help. Highly recommend him! More
by K.CRAVINHO
Employees Worked With
Joe Morra
June 27, 2020
Attention to detail is always first and foremost. Courteous employees who go out of their way to make sure that you are comfortable and get your work done in a timely ma is always first and foremost. Courteous employees who go out of their way to make sure that you are comfortable and get your work done in a timely manner. More
by HELEN237
Employees Worked With
Adam Levandowski
June 19, 2020
Josue Carchipuendo, was wonderful, very kind and helpful, helped with everything made my experience very easy. Cleaned the vehicle, got the inspection and tags set to go. When I went to pick up my vehicle h helped with everything made my experience very easy. Cleaned the vehicle, got the inspection and tags set to go. When I went to pick up my vehicle he handed me the keys and gave me a smile, very pleasant experience. Thank you More
by vickijo2571
Employees Worked With
