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Empire Ford Inc.
Fall River, MA
614 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 614 reviews
June 04, 2020
Wonderful experience Josue is helping get me the perfect truck, making sure when I get the keys I will be very happy with my purchase, thank you truck, making sure when I get the keys I will be very happy with my purchase, thank you More
by vickijo2571
Verified CustomerEmployees Worked With
June 04, 2020
When I called to make a service appointment for my car, they answered the phone quickly and it didn't take too long to set a date. The price was reasonable, too. they answered the phone quickly and it didn't take too long to set a date. The price was reasonable, too. More
by CDABKOWSKI3
Employees Worked With
Joe Morra
June 03, 2020
Went to Empire ford talking to John & Ken they are great , John Silva helped me get a great deal, ken was great, ken gut me out of my lease , had NO smoking in the car , gut a 2020 Fusion John set my iPho , John Silva helped me get a great deal, ken was great, ken gut me out of my lease , had NO smoking in the car , gut a 2020 Fusion John set my iPhone with the Fusion O gut co pilot to what a great deal John gut me new plates & sticker & full tank of gasoline, washed the car More
by JAMESAMARAL
May 30, 2020
Got our Sticker and George was great Been going to Ashley Ford for years, now Empire we are all Ford family being my Husband was a Ford mechanic for years, If it wasn't a FORD it was JUNK Been going to Ashley Ford for years, now Empire we are all Ford family being my Husband was a Ford mechanic for years, If it wasn't a FORD it was JUNK! in his eyes , Buy American only.is what Steve always said. Ford all the way, Miss's the guys a lot ... More
by DEMELLO
May 30, 2020
Routine work only not a problem but when I was told a four wheel brake job would be $1300 I thought that was a true rip off. I declined the work and had a complete 4 wheel brake job with all new genuine four wheel brake job would be $1300 I thought that was a true rip off. I declined the work and had a complete 4 wheel brake job with all new genuine Ford brake drums and pads for $600. How can Empire Ford be a friend to the consumer when a person is quoting a price crazy high like that. People who don't know any better pay that and its a shame. More
by Michael David Patnode
Employees Worked With
Joe Morra
May 29, 2020
It is the same as every other dealership. Come in, let me upsell you a car, have a good day. I will say John does do well to say hi when I come in the dealership for maintenance. Service department has nice upsell you a car, have a good day. I will say John does do well to say hi when I come in the dealership for maintenance. Service department has nice staff and can’t complain. Overall good place but it doesn’t blow me away. It is on par with similar service received at other dealerships. More
by Lawman2023
May 28, 2020
Not a single worker had a mask on, and no CDC protocols for Covid were followed. It was awful, and I will not go back even after Covid crisis is over. It is a dirty dealership inside and outside. The te for Covid were followed. It was awful, and I will not go back even after Covid crisis is over. It is a dirty dealership inside and outside. The tech who serviced my car did not wear gloves or disinfect when he was done. I was told when I scheduled appointment that Covid protocols are in place. Also, I was charged a higher amount than quoted over the phone. Not a good experience. More
by NOEMAIL3
Employees Worked With
Joe Morra
May 28, 2020
During this difficult time, when a pandemic hangs over our nation, this dealership was able to deliver. The ease of utilizing the internet for inquiry was very helpful. Appointments and contactless sa our nation, this dealership was able to deliver. The ease of utilizing the internet for inquiry was very helpful. Appointments and contactless sales excellent. More
by Massanbob1
May 28, 2020
Done as promised! We found that our brake job was done when promised and the price was reasonable. The attention to detail and friendliness was much appreciated especi We found that our brake job was done when promised and the price was reasonable. The attention to detail and friendliness was much appreciated especially at this time. More
by HELEN237
Employees Worked With
Adam Levandowski
May 27, 2020
Very attentive salespeople wanting to give you the best deal. I found everyone to be very friendly and worked to ensure I was happy and satisfied. deal. I found everyone to be very friendly and worked to ensure I was happy and satisfied. More
by AANGEE02532
