Empire Ford Inc.

Bought the vehicle in end of November. They lied the Bought the vehicle in end of November. They lied the whole time. Something as simple as code to enter keyless entry was supposed to be included. Bu Bought the vehicle in end of November. They lied the whole time. Something as simple as code to enter keyless entry was supposed to be included. But it was late so they said come back tomorrow, we will give you the code . Next day ,they said I had to pay for the code. I refused since they said and even tried getting the code the night before.. They wouldn't budge till I posted negative review . Then suddenly they wanted to give me the code .But the thing is and remember this part, 1 of their salesmen owned or used the vehicle before me and knew the code. He could have simply given me the code that night. Yes he was there as all he did was tell me how great the vehicle was for him. Fast forward to now. Start of summer ... remember I bought it last winter so I finally need the A/C . They said they would give me a full warranty because I wouldn't leave without it. The reason I went was the check engine light was on. I go to service . Tell them the A/C also isn't working and wouldnt know since bought in winter, turned it on and it was already cold outside. Ironically the part for the visit AND the A/C part weren't covered. My feeling was, the guy who had it before me (employee) knew about A/C and could have had it fixed. But he knew by the time customer needed A/C it would be sale made and screw him. My mother in law bought a car from there, a couple other relatives, some co workers,a neighbor . After they all heard the deceitful business practices , they promised to never go there again. Oh and BTW warranty demanded I go to who sold me the vehicle or I wouldn't have gone there for diagnosis. I also had to pay for a diagnosis on a car I bought from them 7 months ago and less than 3,000 miles driven. But once they said warranty they promised would cover everything except damage i might have created, I paid for diagnosis of $250. And took it to another service center and was more than happy to pay them $850 to repair what I shouldn't have had to pay for. NEVER AGAiN NEVER More

Factory recall for airbags replacement. Kevin was very polite, courteous & professional, a real pleasure to do business with. I look forward to and will be pleased to refer Empire to others in the future. polite, courteous & professional, a real pleasure to do business with. I look forward to and will be pleased to refer Empire to others in the future. More

They are all amazing. From Brenda who has answered the phone everytime I called to Leon (I think I have his name wrong) who has called me back every time he said he would, they have made the whole process phone everytime I called to Leon (I think I have his name wrong) who has called me back every time he said he would, they have made the whole process easy and worry free for me. My car broke down when I was with my two year old son and I had to have it towed. I bought my car from them awhile back. I didn’t know where else to go so I went here and so glad I did. I always had a bad taste in my mouth from dealing with dealerships for their services but they have been nothing but amazing and I will continue to go to them whenever my car needs help. I cannot thank you all enough for making that scary day so much easier for me!! More

I was so happy with the service and how quick they helped me. I’ve been through other dealerships and Empire Ford is the most honest and fastest one I’ve been through. II’ll highly recommend them to everyone me. I’ve been through other dealerships and Empire Ford is the most honest and fastest one I’ve been through. II’ll highly recommend them to everyone I know. More

The purchase of my vehicle from start to finish was awesome and hassle free. I would highly recommend Empire Ford of New Bedford if you are looking for a vehicle. Absolutely the best experience I have awesome and hassle free. I would highly recommend Empire Ford of New Bedford if you are looking for a vehicle. Absolutely the best experience I have ever had when purchasing a new car. More

I am completely satisfied with the job Empire Service Dept provided for my truck. It was very costly but "My Toy" runs & sounds like it did when I first bought her. I am a bit disappointed that I no long Dept provided for my truck. It was very costly but "My Toy" runs & sounds like it did when I first bought her. I am a bit disappointed that I no longer get a senior discount as Ashley Ford always gave me one for always bringing my vehicle to be serviced by the Ford dealership. I would recommend Empire service department to any Ford owner. More

I love Servicing my car very friendly as always fast and clean go above and beyond expectations love Ford good people good people very nice people clean go above and beyond expectations love Ford good people good people very nice people More

Easy process, even during a pandemic! Ryan was great and easy to work with! Great communication and follow up. Would definitely buy from again. Thank you! easy to work with! Great communication and follow up. Would definitely buy from again. Thank you! More

Customer service is very good and they are not pushy. Let you make up your mind without trying to over sell anything. Very helpful with everything so far. you make up your mind without trying to over sell anything. Very helpful with everything so far. More

Everything was fine until I bought my truck now they treat the clients like crap especially at the parts department the lady that works there Monday has no matters and she’s rude I’m done with this deal treat the clients like crap especially at the parts department the lady that works there Monday has no matters and she’s rude I’m done with this dealership More