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Empire Ford Inc.
Fall River, MA
641 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 641 reviews
September 30, 2020
Jose immediately took care of me and what I wanted. But he exceeded it and got me into a higher model with a great price! he exceeded it and got me into a higher model with a great price! More
by KINGSHAKA
September 28, 2020
Great all around service thankyou for your time and when I went back to pick up the paperwork it was readily available nice and I appreciated that I went back to pick up the paperwork it was readily available nice and I appreciated that More
by SAGOMEZ62
Verified CustomerEmployees Worked With
Other Employees :
Mark Fitzgerald, David Shea, Ryan Monsegue, John Silva, Tyler Araujo
September 24, 2020
This was a real good experience good people friendly answered all my questions gave me a good deal. truck was ready when we got there and it looked beautiful. answered all my questions gave me a good deal. truck was ready when we got there and it looked beautiful. More
by Steve918w
Employees Worked With
September 19, 2020
I'm not at all satisfied with the vehicle I was put in. It has caused more stress on me. Regret purchase but I guess I have to deal with it. In the future I feel embarrassed driving the car and hardly driv It has caused more stress on me. Regret purchase but I guess I have to deal with it. In the future I feel embarrassed driving the car and hardly drive it. I'm eager for a trade. I was told I was prequalified for a certain amount but got placed in a vehicle I'm not at all satisfied with for the money they claimed I was prequalified for. I am ashamed of myself for going through with it. More
by Akeno.hutchinson
Employees Worked With
September 14, 2020
Dealing with Josue was a perfect experience, he always had a answer. He was very professional and courteous, The main reason why a drove two and half hours it was because of him. had a answer. He was very professional and courteous, The main reason why a drove two and half hours it was because of him. More
by Mejiasp
Employees Worked With
August 22, 2020
Wasted an afternoon. Online site said in big bold numbers $26,777. When I arrive I am told “I want to be 100% transparent so that price is really after a trade-in or 3K down”. I am sorry but WHAT??? And, yo $26,777. When I arrive I am told “I want to be 100% transparent so that price is really after a trade-in or 3K down”. I am sorry but WHAT??? And, you don’t find that a sleezy tactic? Furthermore I asked, “it is CPO, yes?” Nope. That is $1500 out of pocket. But I clicked on CPO on line. “We offer that at a cost to you, the customer’. Then he says what if I can get the CPO taken care of? One minute it’s 1500. I just hated the entire experience. Deceptive tactics. It really is the Jerry Springer of dealerships. John was nice to me; It’s not his fault upper management plays deceptive games to get you through the door. I felt bad for John and miss Ashely Ford. More
by Fenwaygirl
Employees Worked With
John Silva
August 15, 2020
John was very helpful right from the start. He asked me what I wanted and helped me achieve it!! I really wasn’t sure I would be able to afford the car I wanted, but I did!! what I wanted and helped me achieve it!! I really wasn’t sure I would be able to afford the car I wanted, but I did!! More
by Kathy no last name!!
August 08, 2020
Your coupons on your website are very misleading. Had a break job done, when I presented the rep. with coupon he said it didn't apply to my car. You should put on coupon witch cars it applies to. Because y break job done, when I presented the rep. with coupon he said it didn't apply to my car. You should put on coupon witch cars it applies to. Because you can say to all customers it doesn't apply to your car.🤬 More
by johna1960johns
Employees Worked With
David Shea
August 07, 2020
Great experience! Friendly, professional and knowledgeable staff. We took a test drive, did some negotiating and signed the papers all in two hours. The service department is also very good. knowledgeable staff. We took a test drive, did some negotiating and signed the papers all in two hours. The service department is also very good. More
by melsteve97
August 06, 2020
Service department is awful at getting back to you - I have called 4-5 times to find out about my headlight- still no response. It has been 3 months have called 4-5 times to find out about my headlight- still no response. It has been 3 months More
by Rbirde97
Employees Worked With
Adam Levandowski
