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Empire Ford Inc.
Fall River, MA
614 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 614 reviews
June 28, 2020
Joe made my visit very easy An with great customer service, answered all the questions I had concerns about and was a big help. Highly recommend him! service, answered all the questions I had concerns about and was a big help. Highly recommend him! More
by K.CRAVINHO
Verified CustomerEmployees Worked With
Joe Morra
June 27, 2020
Attention to detail is always first and foremost. Courteous employees who go out of their way to make sure that you are comfortable and get your work done in a timely ma is always first and foremost. Courteous employees who go out of their way to make sure that you are comfortable and get your work done in a timely manner. More
by HELEN237
Employees Worked With
Adam Levandowski
June 19, 2020
Josue Carchipuendo, was wonderful, very kind and helpful, helped with everything made my experience very easy. Cleaned the vehicle, got the inspection and tags set to go. When I went to pick up my vehicle h helped with everything made my experience very easy. Cleaned the vehicle, got the inspection and tags set to go. When I went to pick up my vehicle he handed me the keys and gave me a smile, very pleasant experience. Thank you More
by vickijo2571
Employees Worked With
June 17, 2020
My new Escape was delivered with a chipped passenger window..Notified salesperson and manager. Here it is a year later and I have received no satisfaction. window..Notified salesperson and manager. Here it is a year later and I have received no satisfaction. More
by dickb
Employees Worked With
June 16, 2020
My truck has been there for 3 months getting a transmission fixed that they dont know how to fix it. And they never call me to let me know whats going on and leave me in the dark transmission fixed that they dont know how to fix it. And they never call me to let me know whats going on and leave me in the dark More
by Michaelcordery11
Employees Worked With
Adam Levandowski, Kevin Lighty, Tyler Araujo, Joe Morra
June 14, 2020
i came here to buy a car and they were really friendly and welcoming. I got a good deal and my car works great I will return thanks and welcoming. I got a good deal and my car works great I will return thanks More
by Christian Aguilera
June 10, 2020
I brought my F150 in on June 3, because my brakes were squeaking. When I went there I spoke with Joe Morra and told him what the issue was he took my keys and kept my truck on Thursday to work on it. I pi squeaking. When I went there I spoke with Joe Morra and told him what the issue was he took my keys and kept my truck on Thursday to work on it. I picked it up on Thursday night he said it was a loose caliper and the bill was $315. On Friday when I use the truck again the same noise was still there I dropped it off Friday morning he kept it all day never worked on it. Friday night I picked the truck at 5:30, at this point everyone from service was gone. I asked the girl at part to get me key and she did. My truck is making the same exact noise, that it was before Empire Ford charged me 315.00 dollars, for nothing. More
by Melojohn784
Employees Worked With
Joe Morra
June 08, 2020
The service dept. does a great job everytime I take in my work truck for service. Even if its a small job. They always accommodate the times I need. work truck for service. Even if its a small job. They always accommodate the times I need. More
by Elisabethdesousa68
Employees Worked With
Debbie Campbell, Kevin Lighty
June 05, 2020
I love my ford transit perfect van for my job and I enjoy driving my new van it’s so nice I love it thank you driving my new van it’s so nice I love it thank you More
by eraplao85@icloud.com
Employees Worked With
June 05, 2020
Very accommodating and professional . The staff was pleasant and friendly I used a coupon and had additional service work done to my 2010 fusion .. although the coupon wasn’t applied when I contacted s pleasant and friendly I used a coupon and had additional service work done to my 2010 fusion .. although the coupon wasn’t applied when I contacted staff they corrected error and wanted 100% customer satisfaction! Thanks More
by eletendre
Employees Worked With
Adam Levandowski, Debbie Campbell, Joe Morra
