Empire Ford Inc.

Very welcoming. Mark and Bryce were respectful and very accommodating. I had to visit a couple of times because of a challenging home commitment and both Mark and Bryce went out of there way to help me. accommodating. I had to visit a couple of times because of a challenging home commitment and both Mark and Bryce went out of there way to help me. More

Very polite, friendly, pleasant experience. Love my new eco sport, exactly what I wanted. Would recommend empire Ford for best price. Go see Josue & Dave. eco sport, exactly what I wanted. Would recommend empire Ford for best price. Go see Josue & Dave. More

Listening to customers needs and Communication was not a strong suit for Mr. Perez .. The manager Kevin was great and easier to deal with he was great strong suit for Mr. Perez .. The manager Kevin was great and easier to deal with he was great More

I enjoyed my experience. My salesman, John was very pleasant and professional. His boss was also great. Kerry in the office was very, very nice. I hope they appreciate her. pleasant and professional. His boss was also great. Kerry in the office was very, very nice. I hope they appreciate her. More

Kevin was incredible! I got the price that I wanted, no hassles no back and forth. Tyler also assisted in the process , I would buy again from these guys! hassles no back and forth. Tyler also assisted in the process , I would buy again from these guys! More

Very welcoming place. Ready to answer any questions we had, they didn’t make we feel that we were being rushed. Overall a place I would recommend to anyone. had, they didn’t make we feel that we were being rushed. Overall a place I would recommend to anyone. More

I will never recommend Empire to anyone. They wasted my mother’s time, the salesman was rude and ended up having a confrontation in the lot. My mother found a new ford ranger she liked. She spoke to N mother’s time, the salesman was rude and ended up having a confrontation in the lot. My mother found a new ford ranger she liked. She spoke to Nick and made an appointment to meet with him. We understand that the deal couldn’t be made over the phone because they would need to value the trade. Upon arriving to the dealership we were turned over to Roberto with the explanation that Nick only does internet sales. empire does not record any info as we had to start the deal over again. Roberto was straight up rude to my mother. She was told she had bad credit and that they wouldn’t give her enough to pay off her trade. We weren’t able to see the truck that she wanted as it was somewhere else. They took my moms keys for the trade with in 10 minutes of the start of the deal. Roberto tried sticking my mother in a base model ranger. He was telling her that that there was no reason to look at the truck she wanted and she couldn’t afford it. She didn’t want the truck and he kept pushing it. I did not like how she was being treated so I decided to end the deal. Roberto squared off with Me in the parking lot. He got in my face (during Covid19) and asked me if I was a bank. I demanded the they give the keys back to mothers car. He tried stalling. I demanded the keys from the manager at the desk who informed me he didn’t have them. The manager who’s name I did not get told my mother the complete opposite of Roberto to save the deal. We instead decided to cut our loses and go elsewhere. We went to another ford dealer and my mother bought a 2020 Ford ranger Xlt with additional features not on the one at empire. They gave her enough for her trade to pay it off. They treated her with respect saved the day. More

Hands down the beat dealership i have dealt with. I recently had been promoted at work and was shopping for a newer vehicle that was more reliable. But the previous dealerships i had gone to werent abl recently had been promoted at work and was shopping for a newer vehicle that was more reliable. But the previous dealerships i had gone to werent able to help me. Empire Ford was able to get me approved for a low interest rate and really help me get out of a bad situation with the vehicle. Josue the salesman who assisted me was extremely friendly and polite. He helped work through the whole process and really understood the situation i was in. Overall i am pleased with my experience and will most likely be coming back in the future as well as letting my friends and family know about them. More

Every time I have visited the dealership I’ve had the greatest service everyone is very friendly they make it there job to see you are well taken care of, the service department staff is the best an the greatest service everyone is very friendly they make it there job to see you are well taken care of, the service department staff is the best an the sales crew is a top notch team !Thank you to EMPIRE FORD ! More