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Empire Ford Inc.

Fall River, MA

4.1
614 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service. We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them. Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's. Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more! At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize. We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details. Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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292 William S. Canning Blvd

Fall River, MA

02717

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Showing 614 reviews

July 14, 2020

Easy process, even during a pandemic! Ryan was great and easy to work with! Great communication and follow up. Would definitely buy from again. Thank you! More

by MSargelis
Recommend Dealer
Yes
Employees Worked With
Kevin Bancroft
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Monsegue
Jul 27, 2020 -

Empire Ford Inc. responded

Dear MSargelis, thank you for your positive review. We are happy to hear that Ryan "was great and easy to work with!" Please let us know what we could do differently to improve your review to a 5-star! Thank you so much!

July 14, 2020

Customer service is very good and they are not pushy. Let you make up your mind without trying to over sell anything. Very helpful with everything so far. More

by ESGS
Recommend Dealer
Yes
Employees Worked With
Kevin Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Pereira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Levandowski, Debbie Campbell, Ryan Monsegue
Jul 27, 2020 -

Empire Ford Inc. responded

Dear ESGS, we're so happy to hear that you found our sales dept. to be "very good" and "very helpful." We strive to make our customers comfortable and satisfied with their experience. Thank you for your business!

July 13, 2020

Everything was fine until I bought my truck now they treat the clients like crap especially at the parts department the lady that works there Monday has no matters and she’s rude I’m done with this deal More

by SPORTING187
Recommend Dealer
No
Employees Worked With
Kevin Bancroft
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ribeiro
2.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Carchipuendo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Leean Coelho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicki DeSouza, Janine Torres, Kerry Macewen, Joe Morra
Aug 17, 2020 -

Empire Ford Inc. responded

Dear Sporting187, Please contact the Parts Manager, Vickie Desouza at 508-996-5611 and she would be happy to assist you. We are sorry you were not pleased with your past experience but we aim to fix that. Thank you.

July 10, 2020

Everyone at the dealership was excellent. Not "pushy" in any way and a pleasure to deal with. John in sales showed me a few options in my price range and Bryce worked his magic with the numbers. I was able More

by Julie T
Recommend Dealer
Yes
Employees Worked With
Bryce Sewall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Silva
Jul 27, 2020 -

Empire Ford Inc. responded

Julie, We truly appreciate your 5-star review and king words about John and Bryce. We are happy to hear you were pleased with your experience and that our staff was "not pushy in any way" and that they were "a please to deal with." Safe travels!

July 03, 2020

New veh purchase Courteous and helpful. This is second vehicle purchased at this dealership and each experience has been a pleasant experience. I would recommend Empir More

by hk75699
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Pereira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Empire Ford Inc. responded

Dear hk75699, thank you so much for your 5-star review and wonderful comments. Thank you for your second purchase with Empire Ford, we appreciate your business.

July 01, 2020

Adam was awesome as always. Him and I go back knowing each other in high school. I have never had a problem with anyone at customer service. I’m a Ford guy all the way. Thank you, Ron Fontes More

by RONJR6969
Recommend Dealer
Yes
Employees Worked With
Adam Levandowski
Jul 09, 2020 -

Empire Ford Inc. responded

Dear Ronjr6969, thank you for rating Empire Ford with 5-stars and for your positive comments regarding our Service Writer Adam. We're pleased that you have consistently experienced great customer service!

June 30, 2020

People were very polite and helpful. My job was done quickly 😁 will come here again. Price was good. Did in a timely manner. Thank you More

by NORMATHENURSE
Recommend Dealer
Yes
Employees Worked With
David Shea, Adam Levandowski, Kevin Lighty
Jun 30, 2020 -

Empire Ford Inc. responded

Dear Normathenurse, we're so happy to hear that our staff was "polite and helpful" and was done in a "timely manner." Thank you for your 5-star rating! Safe travels!!!

June 30, 2020

No issues with sales department. All very courteous and helpful. Only complaint is getting car registration and inspection. Also spent a couple hours waiting for device to change head light bulb. Overal More

by JTW1PITTS
Recommend Dealer
Yes
Employees Worked With
Kevin Bancroft
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Sewall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Fitzgerald four stars, Ryan Monsegue, Joe Morra
Jul 09, 2020 -

Empire Ford Inc. responded

Dear JTW1PITTS, We're so happy to hear that our staff was "very courteous and helpful." Thank you for your comments regarding the registration and service dept., we will certainly pass your comments along. Thank you for your business.

June 30, 2020

Awesome service! Such a great experience! Would highly recommend working with this awesome team at Empire Ford! They took such great time to review everything and make sure we were making the best decisio More

by KATIESILVA8
Recommend Dealer
Yes
Employees Worked With
Kevin Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Sewall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Silva
Jul 09, 2020 -

Empire Ford Inc. responded

Dear Katiesilva8, Thank you for your positive comments regarding your purchase experience! "Awesome experience" is what we strive for! Thank you for your business.

June 28, 2020

Absolute worst experience I’ve ever had with a dealer. There is no communication and once they make the sale they don’t care at all about you and will let you drive a vehicle for a month unregistered whil More

by Stevenv579
Recommend Dealer
No
Employees Worked With
Bryce Sewall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Empire Ford Inc. responded

Dear Stevenv579, We are sorry to hear that your experience was not up to par. We try very hard to make sure our customers are satisfied. We'd like to resolve this issue if possible. Please contact Tyler Torres, our GM at 508-996-5611. Thank you.

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