Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
608 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 608 reviews
August 24, 2024
Christian did his job with sales demonstration well enough, until it got to the imbecile Sales Manager Kevin Pereira in the finance dept. It seems it's not the A team working on a Saturday and if it i enough, until it got to the imbecile Sales Manager Kevin Pereira in the finance dept. It seems it's not the A team working on a Saturday and if it is then all the bad reviews this place are well earned, Pereira fumbled the bag so badly, seems simple spelling & reading is beyond the incompetent clown. Avoid this place like the plague, the manager(s) have no idea what they're doing or they do if their intent is to rip you off. This place just reinforces the stereotype of the used car salesman but adds incompetence to the mix, just save yourself time and aggravation and go elsewhere. Pereira is listed in the sales department, not the finance department & it shows, the clown should be nowhere near any finance inquiries. More
by MK
Employees Worked With
August 21, 2024
Has always provided me with high quality service. Recently purchased a new p/u some problems registering it but they got it done Thankful. Recently purchased a new p/u some problems registering it but they got it done Thankful. More
by bbdlg77
Verified CustomerAugust 19, 2024
Everything took way too long and the truck was not ready for the pick up time so I had to take it home without being cleaned or detailed for the pick up time so I had to take it home without being cleaned or detailed More
by Kevinbarnes820
Employees Worked With
August 09, 2024
i had an issuue. david responded quickly and satisfactorly for me. won me back. will continue to use the dealership" david responded quickly and satisfactorly for me. won me back. will continue to use the dealership" More
by maryellencronin
Employees Worked With
August 06, 2024
Bought a high mileage truck and part of the deal was to replace upper oil pan and fix mirror if I purchased it. They did so. I went to pick up truck and I popped hood to check it out and checked air filter replace upper oil pan and fix mirror if I purchased it. They did so. I went to pick up truck and I popped hood to check it out and checked air filter. Filter was dirty and needed to be replaced. I called them out on it and they said “o we were going to replace that when you come back for a sticker” yet no one told me this. If I never checked they wouldn’t have touched it. Few months later I noticed a wet spot on the upper oil pan and I took it in to be checked. Cost me $200 and they said it wasn’t leaking. I was okay with that at that time because it was such a small leak and I also just replaced a power steering line I figured Maybe it was from that. 7 months later I notice oil all around the upper oil pan. I call again and they said bring it in. I figured this time there’s no doubt they would do the right thing and replace the pan. Nope! Cost me another $200 and they said it was dry and there was no oil leak ya, it was dry because you cleaned it off with brake clean. I was told there was an oil leak on the frame from an aftermarket part that’s behind the transmission on the outside of frame. Please explain to me how that could magically blow forward and surround the upper oil pan when it’s behind it and below the upper oil pan? That’s not have gravity works. I’m assume because it’s Diesel oil in full of carbon the dye did not show up with if Uv light. If you want something done right you have to fix it yourself. They already got me for 50k and I will never spend another dime with them let alone trust them to even do a simple oil change. More
by Steve
Employees Worked With
August 06, 2024
This dealership dropped the ball on a number of things regarding my purchase. It took almost a month to complete this transaction. Given the fact that I purchased this vehicle remotely and did not step fo regarding my purchase. It took almost a month to complete this transaction. Given the fact that I purchased this vehicle remotely and did not step foot into the dealership, should not result any differently than being physically present. The lack of returned phone calls left me wondering if this was a legitimate dealership.When I'd call, i'd get bounced around do different people and I wasn't always notified with whom I was speaking to. When messaging through text, I never knew who I was communicating with. Delivery of the vehicle via "runners" was extraordinary , with Ron and Ken delivering the truck to NY. The downside of this delivery is that I received only one key, no owner's manual, no documentation, such as my purchase invoice/receipt, no credit payment information. Unfortunately I'm really not sure if I could recommend Empire Ford, based on this transaction. The question above about would I recommend this dealership should have a "maybe" box. That I would have been more comfortable selecting. More
by Bartmann3
Employees Worked With
Other Employees :
Juan Bautista-Rodriguez
August 04, 2024
Nobody ever seems to have an answer for you with questions that you have Top management never seems to be there to give answers questions that you have Top management never seems to be there to give answers More
by rztraxjd
Employees Worked With
Other Employees :
Elvis Guay
July 20, 2024
Katie and Rob were great. No pressure. Just answered my questions and helped me make my decision. I was working with two other dealers. Katie and Rob made my decision easy No pressure. Just answered my questions and helped me make my decision. I was working with two other dealers. Katie and Rob made my decision easy to pick the dealership I wanted to buy from. More
by j5858coelho
July 19, 2024
I would love to work with Empire Ford inc. The staff are doing great I can recommend the company to my friends and family to get their dreams vehicle there.❤️❤️❤️❤️ The staff are doing great I can recommend the company to my friends and family to get their dreams vehicle there.❤️❤️❤️❤️ More
by Ogunsina.omowunmi
Employees Worked With
Juan Rodriguez
July 18, 2024
Joshua took a lot of his time to answer the myriad questions I had regarding the day to day owning and operating of an electric vehicle. He gave me frank answers that I appreciated. In the end I decid questions I had regarding the day to day owning and operating of an electric vehicle. He gave me frank answers that I appreciated. In the end I decided to buy the vehicle and I am thrilled that I did. Everything Joshua told me has been spot on. I would not hesitate to work with Josh or Empire Ford. More
by dmbmarkt
