Empire Ford Inc.

I left the dealership with the car and was told the registration would come in the mail. When it did not show I called and was told to give it a few more days. It was just by chance I discovered that t registration would come in the mail. When it did not show I called and was told to give it a few more days. It was just by chance I discovered that the car was never registered because they did not have me sign all of the paperwork. After I refused to drive the unregistered car back to Fall River I had to borrow a car to get there to sign the papers. Then I had to drive back down again to get the sticker. Each time I spoke to the dealership I was passed to a new person with new excuses before it finally got straightened out. 30 days out and the registration and title is not here yet although to state computer says that the car is registered. I am not looking forward to warranty issues. The finance guy almost killed the deal with his high pressure attempts to sell the extended warranty. More

Very friendly and professional sales people that made my car buying experience easy. I was able to find the vehicle I was looking for at a fair price. car buying experience easy. I was able to find the vehicle I was looking for at a fair price. More

The dealership had a very organized and welcoming culture. Representatives were ensuring that I had the assistance I needed. Representatives were knowledgeable in the process to help me with all of m culture. Representatives were ensuring that I had the assistance I needed. Representatives were knowledgeable in the process to help me with all of my questions and concerns which made me feel more secure in the decisions to be made on purchasing my first vehicle from a dealership. More

I would like to thank Kevin Bancroft for the above and beyond service. This is something that has been lost is the industry. It's nice to know that you will go the extra mile to get the job done. Thank yo beyond service. This is something that has been lost is the industry. It's nice to know that you will go the extra mile to get the job done. Thank you Empire Ford for doing a great job! More

I had an appointment to look at a truck, and I live 4hrs away, out of state. The evening before my appointment, they called to let me know a deposit had been placed on the truck we were interested in. Other away, out of state. The evening before my appointment, they called to let me know a deposit had been placed on the truck we were interested in. Other dealers may have let me come all that way, and said "Oh well, we have plenty of other trucks to show you, etc, etc". This dealership had the courtesy to let us know, and save us a long drive. That simple courtesy would definitely lead me to choose this dealership for future purchases! So rare in today's world. All other communication was also prompt, friendly and efficient. 🙂 More

This dealer is very shady, they changed the price of the vehical online from when we started talking to the price quote they gave me. When they gave me a price quote they snuck in another $500 compared to w vehical online from when we started talking to the price quote they gave me. When they gave me a price quote they snuck in another $500 compared to what we talked about on the phone and when I questioned this, they said they just sold this vehical for more money. All this time I made mention numeriouse times to give them my CC to hold the car. To book ALL used vehicals are discounted in thier price by $3000 and then they add it back in when they give you a price. Buyer be ware! More

This is not the first vehicle I've purchased for them they give me the best deal Kevin is the guy to see he will work hard to get you the best deal thanks Kevin they give me the best deal Kevin is the guy to see he will work hard to get you the best deal thanks Kevin More

The gentleman from North Carolina was very intent on making sure that I left the dealership with a car, he worked really hard to find me the right car making sure that I left the dealership with a car, he worked really hard to find me the right car More

Quick process ! Great team! No problem getting the vehicle from a different lot for me Great team! No problem getting the vehicle from a different lot for me More