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Empire Ford Inc.
Fall River, MA
643 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 643 reviews
February 14, 2022
I ordered a vehicle 4 months ago which finally arrived. Empire Ford of New Bedford did not value my trade ($9K under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy tha Empire Ford of New Bedford did not value my trade ($9K under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy that I wouldn't go for their deal because they could make more (currently asking $5K over MSRP) than if they sold it to me at the special order price (we had agreed on MSRP at time of order). So after waiting months they got a new vehicle to sell and I just wasted my time. Didn't even get a "Thank You" for handing them the $11-12K profit they will make selling "my" vehicle over MSRP to someone else. Part of the situation is due to Ford pushing Special Orders instead of stocking dealer lots. If you want a Ford, be sure to get in writing a firm commitment on your trade using an unbiased source like KBB at time of order. Otherwise you might be between a rock and a hard place trying to get a fair price for your trade. Of course, if no trade is involved this predicament would be avoided. Then you just need a firm commitment on price for the ordered vehicle. I gave one star because Ford shares some of the blame for designing a system that allows dealers to take advantage of the situation which they did with gusto. I would give Empire zero stars without Ford's complicity in this biased system that gives dealers a decided advantage. You are left to decide between accepting the dealer's lowball offer on your trade or walking away from your Special Order 3 or 4 months in the making and then having to try again (or give up). Until dealers start carrying inventory that provides consumers with a choice and that allows them to go somewhere else (really your only true negotiating advantage) you will be losing big money on every deal that involves a trade. Good Luck. More
by Jimmy
February 08, 2022
Salesperson was professional and friendly. He was able to answer all my question without hesitation. answer all my question without hesitation. More
by rtrocina
February 01, 2022
The Empire Ford team was very helpful answering my questions, ordering my vehicle and providing financing options. It was a great experience. questions, ordering my vehicle and providing financing options. It was a great experience. More
by M Carney
Verified CustomerJanuary 29, 2022
Salesperson was very professional and also friendly. He was easy to talk with and knowledgeable of the car. All my questions were answered without hesitation. I would definitely go back to him in the futur was easy to talk with and knowledgeable of the car. All my questions were answered without hesitation. I would definitely go back to him in the future. More
by rtrocina
January 25, 2022
Excellent service good people excellent attention to their client. I appreciate the good service I receive. their client. I appreciate the good service I receive. More
by Juliosantiago
January 18, 2022
This dealership has kind and welcome me as a new customer and friendly sales people and friendly sales people More
by Barrylanglois
January 17, 2022
I worked with Robert to custom order a maverick, though unfortunately I had to cancel the order. Robert was exceptional. He was diligent, courteous, and very respectful. When I'm back in the market I'll ma unfortunately I had to cancel the order. Robert was exceptional. He was diligent, courteous, and very respectful. When I'm back in the market I'll make sure to go back and give him my business More
by Zach
Employees Worked With
January 01, 2022
Savannah was great! Very informed and helpful.I can't Savannah was great! Very informed and helpful. I can't say the same for the finance and sales managers who tried to strong arm us into a bunch of s Savannah was great! Very informed and helpful. I can't say the same for the finance and sales managers who tried to strong arm us into a bunch of stuff we didn't want like extended warranty and interior protection etc.. More
by sbclark
Employees Worked With
Savannah Cosme
December 31, 2021
I was very impressed with how quick and easy it was to complete the purchase of my new F-25. My salesman, Kevin, did a fabulous job of negotiating the deal to trade my truck for the new one, getting ever complete the purchase of my new F-25. My salesman, Kevin, did a fabulous job of negotiating the deal to trade my truck for the new one, getting everything finalized and prepping it to drive home the same day. Thank you Kevin and the team at Empire Ford! More
by John
Employees Worked With
