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Empire Ford Inc.
Fall River, MA
642 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River ...
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Today:Open today 9:00 AM - 6:00 PM
Closed Now
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Hours
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 642 reviews
March 10, 2022
Service dept is horrible had my car for four days before contacting me and every time I called them they gave me the run around I left a message with the service manager he never called me contacting me and every time I called them they gave me the run around I left a message with the service manager he never called me More
by Propertypros
Employees Worked With
March 09, 2022
Excellent car buying process, highly recommend, Juan and KB worked hard to put a deal together, I hope to come back for another car buying experience KB worked hard to put a deal together, I hope to come back for another car buying experience More
by abndshp
Verified CustomerMarch 09, 2022
Very coropirive nice and patient people. Some nice selection of vehicles on the lot...awesome. Some nice selection of vehicles on the lot...awesome. More
by caryvance11
March 07, 2022
Kevin and the crew at Empire Ford were a pleasure to deal with. Simple and straight forward. Would definitely recommend with. Simple and straight forward. Would definitely recommend More
by Brian O’Connor
Employees Worked With
March 06, 2022
An alarming level of incompetence displayed in the service department. Poor workmanship, poor communication and they do not value your time or business. service department. Poor workmanship, poor communication and they do not value your time or business. More
by Maxedpure99
Employees Worked With
Cody Porter, David Pacheco
March 05, 2022
Terrible had my truck for 3 weeks blown head gasket. Refused to give me a loaner and won't pay for a rental I'm forced to pay out of pocket. Terrible experience I'll never go back there ever Refused to give me a loaner and won't pay for a rental I'm forced to pay out of pocket. Terrible experience I'll never go back there ever More
by coates.seth123
Employees Worked With
Other Employees :
David Pacheco, Naia Lara, Steve Thomas
February 28, 2022
Worst car buying experience i have ever had. Terrible customer service, hidden fees, and lies Terrible customer service, hidden fees, and lies More
by Mattcornaglia0
Employees Worked With
Other Employees :
John Silva, David Pacheco
February 26, 2022
Prompt service. $3000 hidden online markup is misleading and dishonest. Detail and inspection botched after purchase despite leaving the vehicle for an entire day. T $3000 hidden online markup is misleading and dishonest. Detail and inspection botched after purchase despite leaving the vehicle for an entire day. Truck still not inspected. More
by Cohnp
February 21, 2022
Great sales personnel and dealing with Tyler was very good. One of issues I had is I had to keep calling for a form to be sent to me to cancel a policy I didn’t want. The other issue I had/still have was good. One of issues I had is I had to keep calling for a form to be sent to me to cancel a policy I didn’t want. The other issue I had/still have was getting my registration transferred to the new to me vehicle I bought. I’ve always had it done the same day or next day. It took 7 days to just get a copy of the new registration, and I only got that because I called on the 7th day at 5pm, prior to that I had call several days. I bought the vehicle on February 10, 2022 and as of today I have not received the hard copy of registration and not sure of any other paperwork yet should have gotten. More
by HARLEYLIFE
February 14, 2022
I ordered a vehicle 4 months ago which finally arrived. Empire Ford of New Bedford did not value my trade ($9K under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy tha Empire Ford of New Bedford did not value my trade ($9K under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy that I wouldn't go for their deal because they could make more (currently asking $5K over MSRP) than if they sold it to me at the special order price (we had agreed on MSRP at time of order). So after waiting months they got a new vehicle to sell and I just wasted my time. Didn't even get a "Thank You" for handing them the $11-12K profit they will make selling "my" vehicle over MSRP to someone else. Part of the situation is due to Ford pushing Special Orders instead of stocking dealer lots. If you want a Ford, be sure to get in writing a firm commitment on your trade using an unbiased source like KBB at time of order. Otherwise you might be between a rock and a hard place trying to get a fair price for your trade. Of course, if no trade is involved this predicament would be avoided. Then you just need a firm commitment on price for the ordered vehicle. I gave one star because Ford shares some of the blame for designing a system that allows dealers to take advantage of the situation which they did with gusto. I would give Empire zero stars without Ford's complicity in this biased system that gives dealers a decided advantage. You are left to decide between accepting the dealer's lowball offer on your trade or walking away from your Special Order 3 or 4 months in the making and then having to try again (or give up). Until dealers start carrying inventory that provides consumers with a choice and that allows them to go somewhere else (really your only true negotiating advantage) you will be losing big money on every deal that involves a trade. Good Luck. More
by Jimmy
