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Empire Ford Inc.
Fall River, MA
645 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 645 reviews
April 25, 2022
Chris in the service department was very helpful in correcting an issue I had with my 2021 Ford Ranger XLT, he explained in detail what was done and the wait time was very good. I commend him and the r correcting an issue I had with my 2021 Ford Ranger XLT, he explained in detail what was done and the wait time was very good. I commend him and the rest of the service department they were all very friendly and helpful. More
by Arthurgravelle1960
April 13, 2022
Great customer service. Very welcoming and not pushy. Detailed and responsive to message and questions. Glad I choose this dealership for my purchase then a local one. Very welcoming and not pushy. Detailed and responsive to message and questions. Glad I choose this dealership for my purchase then a local one. More
by toddbfowler
Verified CustomerApril 08, 2022
Communication is a major problem! They schedule with you and never show up, tell you they will contact you and don’t! Leave you waiting and guessing what is going on! They schedule with you and never show up, tell you they will contact you and don’t! Leave you waiting and guessing what is going on! More
by Justmarried0512
Employees Worked With
John Silva
April 04, 2022
Both Kevin’s and Roberto made my experience painless. I highly recommend this dealership especially during these difficult buying times I highly recommend this dealership especially during these difficult buying times More
by Bhtony50
March 31, 2022
Great group of sales personnel to work with. Attentive to your needs from the time you order your vehicle to delivery Attentive to your needs from the time you order your vehicle to delivery More
by Rich Austin
March 29, 2022
Clean, friendly, responsive, pleasure to do business with and convenient location, I will be back and convenient location, I will be back More
by wfocontractor
March 27, 2022
Great people. Kevin was a joy to work with.Everybody made it a pleasant experience. Kevin was a joy to work with.Everybody made it a pleasant experience. More
by capeopt
Employees Worked With
Other Employees :
Madison Amaral, Juan Bautista-Rodriguez
March 23, 2022
I had. Great experience with empire Ford. Pleasant and professional they gave me a great price on my trade in. Great experience with empire Ford. Pleasant and professional they gave me a great price on my trade in. More
by Lmcglone69
Employees Worked With
March 18, 2022
This is the 2nd time I have purchased a car from Empire Ford , my first experience in buying a 2016 Ford Fusion was just short of being a disaster. I was in dire straights for a car because of my medical r Ford , my first experience in buying a 2016 Ford Fusion was just short of being a disaster. I was in dire straights for a car because of my medical responsibilities to patients and I had no choice to accept what was offered. I truly believe that I was taken advantage of and paid substantial interest during the time I had the car. This time I was more aware and able to accept a much better offer with a much better interest rate. The only disappointment I have with the 2019 Ford Fusion is that it does not have a towing capability and it does not have a disc player. More
by CHEFALSO123
March 17, 2022
Easy to work with great experience. Would definitely recommend them to anyone. Thank you very much Would definitely recommend them to anyone. Thank you very much More
by jmarshallpainting
Employees Worked With
