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Empire Ford Inc.
Fall River, MA
641 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 641 reviews
May 12, 2022
Called had a issue with parts called to speech with manager left my number you think anyone called me back NO manager left my number you think anyone called me back NO More
by Ed
May 05, 2022
They were able to meet my needs and keep my payments within what I wanted. Helpful and professional. within what I wanted. Helpful and professional. More
by Memeredc
Verified CustomerEmployees Worked With
Other Employees :
Michelle Ferreira
May 04, 2022
I worked with Juan who was really professional and made this process a lot easier then I even thought possible. Absolutely love my car! Everyone in there was extremely friendly and went above and beyond to this process a lot easier then I even thought possible. Absolutely love my car! Everyone in there was extremely friendly and went above and beyond to help me with whatever I needed help with. Thanks guys! More
by DelilahsMum
May 01, 2022
Rob was incredible about my finances and fitting the right car for me. Would recommend to everyone I know. right car for me. Would recommend to everyone I know. More
by Mikkut19
Employees Worked With
April 28, 2022
The dealership was clean. Everyone appeared to be happy and were professional when a deal did not go through. I would definitely recommend you guys. Everyone appeared to be happy and were professional when a deal did not go through. I would definitely recommend you guys. More
by ANGELIQUELEBARNES
Employees Worked With
April 26, 2022
Horrible, service. Lost my spare key,now all lights on in truck brakes locked up, waited for them to get title and fix broken windshield, Kevin sale manger lied to me. Lost my spare key,now all lights on in truck brakes locked up, waited for them to get title and fix broken windshield, Kevin sale manger lied to me. They want me to meet up with their guy to get a new key that they lost, they had the truck for 3 weeks and did nothing to get a new one fir me More
by dallas1820
Employees Worked With
April 25, 2022
Chris in the service department was very helpful in correcting an issue I had with my 2021 Ford Ranger XLT, he explained in detail what was done and the wait time was very good. I commend him and the r correcting an issue I had with my 2021 Ford Ranger XLT, he explained in detail what was done and the wait time was very good. I commend him and the rest of the service department they were all very friendly and helpful. More
by Arthurgravelle1960
April 13, 2022
Great customer service. Very welcoming and not pushy. Detailed and responsive to message and questions. Glad I choose this dealership for my purchase then a local one. Very welcoming and not pushy. Detailed and responsive to message and questions. Glad I choose this dealership for my purchase then a local one. More
by toddbfowler
April 08, 2022
Communication is a major problem! They schedule with you and never show up, tell you they will contact you and don’t! Leave you waiting and guessing what is going on! They schedule with you and never show up, tell you they will contact you and don’t! Leave you waiting and guessing what is going on! More
by Justmarried0512
Employees Worked With
John Silva
April 04, 2022
Both Kevin’s and Roberto made my experience painless. I highly recommend this dealership especially during these difficult buying times I highly recommend this dealership especially during these difficult buying times More
by Bhtony50
