Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
641 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 641 reviews
Verified Customer
August 16, 2022
This place does a lot of false advertising. False advertising on billboard “5k trade in push,pull, or tow” is absolute bs. Salespeople unwelcoming awkward and unfriendly. Don’t buy a car here False advertising on billboard “5k trade in push,pull, or tow” is absolute bs. Salespeople unwelcoming awkward and unfriendly. Don’t buy a car here More
by Darnell smith
Employees Worked With
Dave? Old white guy in the corner
August 13, 2022
Me gusto mucho la atención que nos dieron com papá recomendable feliz con el carro recomendable feliz con el carro More
by Franky E
Employees Worked With
July 27, 2022
bought a 2019 f150 limited 3 weeks ago and still don't have it. Problem with mileage because truck came from Canada. EMPIRE has had this truck since april per carfax. That should have been verified before have it. Problem with mileage because truck came from Canada. EMPIRE has had this truck since april per carfax. That should have been verified before that truck was offered for sale. EMPIRE has been in business long enough where this should never have happened. I will buy again only if I have the same sale person {John Silva} very very helpfull and great personality. Enjoyed doing business with him. More
by mikedefeo
Employees Worked With
John Silva
July 22, 2022
Excelente servicio, amables, atentos. Muy conforme con la entrega de mi guagua Sport Bronco 2022 Muy conforme con la entrega de mi guagua Sport Bronco 2022 More
by ashlydiaz2016
July 18, 2022
Avoid her bad attitude, she’s not trying to help you. Was unprofessional from start to finish. Was unprofessional from start to finish. More
by erokmf603
Employees Worked With
July 01, 2022
They suffer from the same problem every other dealer has, NO INVENTORY!!!! You can't order a Maverick until late July and there are none on the dealer lots. I don't know how vehicle manufacturers can make it NO INVENTORY!!!! You can't order a Maverick until late July and there are none on the dealer lots. I don't know how vehicle manufacturers can make it with such a low volume of products being produced. This will be a great time for new companies to come in and carve out their share of the market. If I was a stockholder in a major car company I'd demand a management change if they didn't see this coming! More
by lmenard
Employees Worked With
John Silva
May 13, 2022
I didn’t think we were going to land on a deal since we were so far apart, where we started from a price stand point. But at the end the presented a realistic offer and we closed the same day. were so far apart, where we started from a price stand point. But at the end the presented a realistic offer and we closed the same day. More
by STEVEDZ4
Employees Worked With
John Silva
