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Empire Ford Inc.
Fall River, MA
641 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 641 reviews
September 17, 2022
Kept me informed throughout the whole process. Custom ordered my vehicle and even though it took 5 months to arrive the sales person and managers made sure to keep me informed the whole time. Custom ordered my vehicle and even though it took 5 months to arrive the sales person and managers made sure to keep me informed the whole time. More
by Mvbhs4
Verified Customer
September 16, 2022
DAVE was quite knowledgeable and very professional and polite.Everyone in the dealership was helpful as well and could not have been nicer to me and my son. polite.Everyone in the dealership was helpful as well and could not have been nicer to me and my son. More
by Joeoliveri
September 15, 2022
Horrible customer service! Their special mechanic that is the only one that can fix my car... Well 2x and still no luck! Their special mechanic that is the only one that can fix my car... Well 2x and still no luck! More
by Kimba
Employees Worked With
September 09, 2022
John, Henry and Bryce are the greatest meet and went above to make my car experience a pleasure I will refer Empire to all my family and friends. Thank you so much. above to make my car experience a pleasure I will refer Empire to all my family and friends. Thank you so much. More
by rose.richie
September 09, 2022
Very friendly very clean place great assortment of vehicles to choose from goif communications when vehicle went into service dept. vehicles to choose from goif communications when vehicle went into service dept. More
by cjgleeson66
September 08, 2022
It was easy and quick to get a car. They were accommodating and friendly. Sale person did a great job. They were accommodating and friendly. Sale person did a great job. More
by williamforbes48
Employees Worked With
September 04, 2022
The dealership was very responsive. They answered al questions and kept me informed of my delivery. Their sales staff was very professional. They answered al questions and kept me informed of my delivery. Their sales staff was very professional. More
by Rick
Employees Worked With
September 01, 2022
Had problems since the first day, bad seller, good guys Roberto, Martin from service and BoB. Son of the owener very arrogant person, had to bring in the car for 3 times. Roberto, Martin from service and BoB. Son of the owener very arrogant person, had to bring in the car for 3 times. More
by thomasgabriels70
Employees Worked With
August 29, 2022
Kevin Bancoff did lot for me. The salesman Robert was great, the best. there all good The salesman Robert was great, the best. there all good More
by downshifters
Employees Worked With
