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Empire Ford Inc.
Fall River, MA
641 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 641 reviews
October 18, 2022
lo mejor en ventas y mejor en buscar la ayuda y la satisfacion del cliente y lograr sus sueños al ver el cliente Felis en su decision de escojer a Ford Empire Dios los sigua bendicciendo muy agradecid satisfacion del cliente y lograr sus sueños al ver el cliente Felis en su decision de escojer a Ford Empire Dios los sigua bendicciendo muy agradecido Grax More
by giovannyrod93
Verified CustomerEmployees Worked With
October 16, 2022
Empire Ford has The BEST Group of Men and Women on there Staff, that I, Personally have ever Dealt with.. Especially, involving Me buying a car… They will Work with You From Begin to the End.. Plus More👍🏾 Staff, that I, Personally have ever Dealt with.. Especially, involving Me buying a car… They will Work with You From Begin to the End.. Plus More👍🏾 More
by gbratts
October 05, 2022
Kevin Bancroft was great! He help us make decisions base on the info he provided us!!! Very Thorough He help us make decisions base on the info he provided us!!! Very Thorough More
by damdesign
October 02, 2022
#EmpireFord of #NewBedford #massachusetts Sold me a new car in 2015. The car had a faulty transmission clutch module and was recalled after me driving a short 3,000 long miles. Fixed twice by Ford and two car in 2015. The car had a faulty transmission clutch module and was recalled after me driving a short 3,000 long miles. Fixed twice by Ford and two days of work missed sitting in a shop waiting. Yep it broke a third time but this time they stated they could not obtain the part, exact words “truthfully your part is stuck on a shipping container in the middle of the ocean and it could take up to a year to get and fix it. I asked for a rental and was given the run around “there is a rental/car shortage “ oh and this excuse is the best …. “Ford only allows rentals to be Fords” 🤣 After four months of borrowing my brothers jeep and numerous annoying calls to David Pacheco at Empire Ford along with threats to call the local news station and protest outside his shop he FINALLY came up with a rental from #Hertz (not a Ford). Two months ago $738.00 deducted from my checking account from Hertz. Called them and they stated Ford was refusing to pay for any rentals and they were now taking the funds from the consumer. Called Ford and David stated “well Hertz over charged us and we are not paying more then we agreed to pay per day”. Not my problem David BUT he still refused to help. Today $2023.00 being deducted from my checking account for the remainder of the money owed to Hertz rent a car. Called Ford corporate and they stated each place is privately owned and they would open a case up. Sorry this post is so long but if you are considering buying a Ford I would reconsider because costumer service is bottom of the barrel. Be smart buy a CHEVY More
by Jodiwithtessk9
Employees Worked With
David Pacheco
September 29, 2022
Everything was wonderful they were extremely kind helpful and I love my new car it was great and I love my new car it was great More
by Susanmaria2472
Employees Worked With
September 29, 2022
Buying a new to me vehicle was a pleasure and not a difficult task. Very easy to work with difficult task. Very easy to work with More
by paulgsirois
Employees Worked With
September 28, 2022
I would NEVER buy a vehicle from this place. I inquired about a 2020 Ford F250 they have listed for 75K. I made an offer for 71K. I also had an awesome one of a kind 2016 Tahoe Z71 I was willing I inquired about a 2020 Ford F250 they have listed for 75K. I made an offer for 71K. I also had an awesome one of a kind 2016 Tahoe Z71 I was willing to trade. The Far book value at that time for the F250 was around 66K-72K. I received a text with a proposal of my trade for around 24k which was fine with me because the condition of my vehicle is in exceptional condition. they changed the price of the F250 from 75.5k to, $76.9K which was ridiculous and outrageous. I told them no, and I get the bull crap line of " In today's economy, dealers' price there vehicle over and not under" {That was the text I received} Then I received another proposal for 75k. NOPE!!... After that I didn't hear back. I was willing to go up. I even tried to speak to 3 different salespeople through text or email but, when they found out it was me, all communications stopped. The last salesperson I spoke with through the phone and text was really nice and even though this dealership was being a xxxxxx, the salesperson I was talking to was awesome. everything was going well; I was sending him a lot of pictures of my truck and was about to offer 72.5K for it. After most of the day has past, I didn't get a response, so I texted back and the person I was speaking to told me, " The manager Tyler told him that I originally offered 71K and from that point, there isn't much more for us to discuss" They think the Truck will sale for 75K LOL Guess what, they had the truck listed for 75.5k and then dropped it down to 75k and now for $74,750. in a few days to a week, the price will drop another $1,000 and so on. I'm really glad I didn't guy this truck. after doing research, I found out that this truck was at another ford dealership 1hr away and it sat on their lot that they had to end up taking it to auction and that's how this crappy ford dealership ended up with it. so, thank you to the xxxxxx bag manager who wants to be greedy and over charge on use vehicles. I hope yall have to send it back to auction and lose thousands more on it, on top of paying auction fees. BTY I just bought a 2021 F250 diesel with way less miles. Thank you for being worthless. More
by Danieluscg1790w
September 24, 2022
I had a successful conversation w/ both Ashley & Chris in the service dept. about many possible future repairs. I have put my former car (2005 Town Car) in the service department’s hands for many years, ev the service dept. about many possible future repairs. I have put my former car (2005 Town Car) in the service department’s hands for many years, even when it was Ashley Ford. More
by Mr. Town Car
September 23, 2022
Kevin Ferreira was awesome. He went above and beyond to help me find the perfect truck. Everyone there was extremely friendly and professional. He went above and beyond to help me find the perfect truck. Everyone there was extremely friendly and professional. More
by scottohare
September 21, 2022
I was very satisfied with everyone there. The salesperson, financial and service. I would go back when it's time to trade in again The salesperson, financial and service. I would go back when it's time to trade in again More
by Bubbadog6
