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Empire Ford Inc.
Fall River, MA
671 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 671 reviews
June 28, 2025
Easy financing, Amazing sales staff. General manager went above and beyond. Was one of the best dealerships I have dealt with. General manager went above and beyond. Was one of the best dealerships I have dealt with. More
by Chris
Verified CustomerEmployees Worked With
June 20, 2025
Not to satisfied, two major safety issues need to be address, tires, headlight not working. address, tires, headlight not working. More
by cmueller51
Employees Worked With
June 19, 2025
Kevin was professional and spent time showing me different vehicles that matched my criteria. Unfortunately, after purchasing the vehicle, it took the dealership 11 days to transfer my registratio different vehicles that matched my criteria. Unfortunately, after purchasing the vehicle, it took the dealership 11 days to transfer my registration to the new vehicle. I was told it would be done in about 5 days. I was unable to get an inspection sticker until it was registered. More
by nsouza
Employees Worked With
June 19, 2025
I had a great experience working with my salesperson, Jeremy. He went above and beyond to help me, especially given my situation with identity theft and the impact it had on my credit. I truly appreciate Jeremy. He went above and beyond to help me, especially given my situation with identity theft and the impact it had on my credit. I truly appreciate all the hard work—he made the entire process smooth and stress-free. His communication was excellent throughout. I’ve already recommended Jeremy to my friends and colleagues who are in the market for a vehicle so they can have the same great experience. Thanks again! More
by itsdpinto
June 19, 2025
Manuel furtado was great car seller, I was approved right away they bought my car to my home nex day. I would definitely recommend a friend or family member away they bought my car to my home nex day. I would definitely recommend a friend or family member More
by annaloveedson7
Employees Worked With
June 19, 2025
Ray and Roberto were great and made the whole process extremely easy for me!! Thank you guys so much!! extremely easy for me!! Thank you guys so much!! More
by Bella
June 19, 2025
I never had the experience from a dealer like Fall River ford and the salesman kevin I can’t thank you enough for everything you did ford and the salesman kevin I can’t thank you enough for everything you did More
by edtaber112
Employees Worked With
June 18, 2025
Excellent service. Sonja Goff professionally assisted me throughout the process. And the finance team, Roberto, everybody did a great job Sonja Goff professionally assisted me throughout the process. And the finance team, Roberto, everybody did a great job More
by Jimmy.B
June 11, 2025
Very great service. It was my first time going to this dealership and it wont be the last. The gentleman that helped me look at my vehicle was very thorough. Thanks so m It was my first time going to this dealership and it wont be the last. The gentleman that helped me look at my vehicle was very thorough. Thanks so much for the amazing help. More
by MOKALUHIWA
Employees Worked With
June 11, 2025
Great place to buy a car they work with you and try any way they can to make it work way they can to make it work More
by pmtaylor31
Employees Worked With
