Empire Ford Inc.

When I sat down to to sign the financing documents the agreed upon month payment between myself and the salesperson was very different. I was very clear up front to the salesman and the sales manager that agreed upon month payment between myself and the salesperson was very different. I was very clear up front to the salesman and the sales manager that I would not agree to purchase the vehicle if the payment was even 1 dollar over $900. When I sat yo sign the payment was in the mid 900's. I got up to leave and of course the manager came in and fixed it. It may seem to them like it's not a big deal but I spent many hours there in the morning and I eventually left because the payment wasn't where I needed it to be. I told them I would just purchase the new truck at a later date when the numbers worked. I got a call from the sales manager about an hour later that he was able to make some changes to the deal and it would now be $900 per month. They then asked me to come in about 4 hours later to sign so they could get the truck ready. I did come back at that time and that is when I sat with finance and was shown the payment in the mid 900's. It was as i said eventually changed back to 900 per month but I definitely wasn't happy having to again address the payment. Also almost 3 weeks after I purchased the truck the bank that held the note on the truck I traded in contacted me telling me that they would be putting a late payment on my credit if the loan was not paid off in the next 3 business days. I had to go to the dealer and look into what happened. Also the bank had contacted them a week before Nov 15th and was told the payment would be overnighter to them that day. It wasn't. They finally received it Nov 22nd, it was sent on Niv 21st. I have purchased all of my business trucks at this location with the previous ownership and NEVER had any if theses type of finance issues. More

Pleasure working with such a dedicated group of professionals who listen to the customers needd professionals who listen to the customers needd More

I feel they worked hard to meet my needs. That goes a long way in my book! That goes a long way in my book! More

Josh, our salesman was geniune and caring. He made a difference for us. We purchased 2 cars in two weeks with him. He made a difference for us. We purchased 2 cars in two weeks with him. More

Rob was perfect to deal with, the experience was excellent and I would return for another vehicle ! excellent and I would return for another vehicle ! More

Kevin Bancroft and Roberto Perez worked hard to deliver in a timely manor to accommodate my schedule . Much appreciated Thanks in a timely manor to accommodate my schedule . Much appreciated Thanks More

Unfortunately our transaction didn’t go as smoothly as we would have liked. Once a down payment was placed, it became difficult to reach our sales person and picking up our vehicle became an unnecessary cho would have liked. Once a down payment was placed, it became difficult to reach our sales person and picking up our vehicle became an unnecessary chore. We have bought many vehicles and this was by far the worst experience we have had. More

Kevin Bancroft was Great an Instrumental in making my purchase truly Enjoyable. It was a Pleasure doing Business with you guys. You have a Customer for Life. I will always purchase my New Vehicles with y purchase truly Enjoyable. It was a Pleasure doing Business with you guys. You have a Customer for Life. I will always purchase my New Vehicles with you guys bar none. More