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Empire Ford Inc.
Fall River, MA
621 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 621 reviews
June 12, 2023
Repeat customer who has spent a lot of money over the years at Empire Ford service Dept. I have always had great service prior to my visit on 6-10-23. Scheduled appt for “the works package” and new cab years at Empire Ford service Dept. I have always had great service prior to my visit on 6-10-23. Scheduled appt for “the works package” and new cabin filter replacement. The tire rotation was not done and and I had no washer fluid and not even a little was replaced. Makes me question if any of the other things were checked re “the works package”. I did advise Service Advisor Brian Santos of my disappointment and he was apologetic and did the best he could in regards to making it right ie, gift card to come back and get tires rotated for the inconvenience as I reside 32 min away. Brian indicated he would speak to the technician again. All I ask is it is used as a teachable moment and for the technician to work on it like it was his own vehicle. Again, Brian was great to deal with but sadly this is the the first time I felt disappointed on the service of my vehicle. I am willing to return due to Brian being sincere and apologetic. He also indicated he will personally check the vehicle after service before handing the keys back to me. More
by TRAVD20
Employees Worked With
June 10, 2023
They had a vehicle I could not find in my state. After driving a long way to get the vehicle I wanted, getting stuck in traffic etc. I arrived at dealership right before they closed. The staff was f After driving a long way to get the vehicle I wanted, getting stuck in traffic etc. I arrived at dealership right before they closed. The staff was friendly and helpful. Not what you would normally expect from people trying to sell you something. They stayed 1-2 hours late to make my purchase happen. Overall it was a great experience. They deserve 5 stars. More
by vtoutdoorlife
Verified CustomerJune 02, 2023
Great salesman Kevin along with his boss Kevin. .Very friendly and fair. Made buying a new truck a breeze..I highly recommend .Very friendly and fair. Made buying a new truck a breeze..I highly recommend More
by Jamesfitts
May 31, 2023
no place to park; 2 large dumpsters with trash all over. Cancelled my appointment for service. Never again. Who manages this place? Scary!! Cancelled my appointment for service. Never again. Who manages this place? Scary!! More
by Ray
Employees Worked With
May 20, 2023
I work for the dealership and I did work on my car I enjoy it enjoy it More
by Kennybouchard20@gmail.com
May 18, 2023
I purchased a new car about a month ago. I worked with Juan Bautista Rodriguez , Kevin B and Roberto P . Everyone was very professional and a lot of help, I highly recommend going to see the I worked with Juan Bautista Rodriguez , Kevin B and Roberto P . Everyone was very professional and a lot of help, I highly recommend going to see them if you’re in the market for a new or used car More
by Jebbuilding
May 17, 2023
I love the attention that was given me regarding what my preferences were. I also appreciated that no one tried to bully me into buying a vehicle. preferences were. I also appreciated that no one tried to bully me into buying a vehicle. More
by chergundersen
May 17, 2023
They take care of us the customer at all times. From sales to service one call does it all thank you 👍 purchased F250 From sales to service one call does it all thank you 👍 purchased F250 More
by thecamarafamily
Employees Worked With
Other Employees :
David Shea
May 10, 2023
One of the best experiences at a dealership! Had truck picked out and when we sat down and looked at the numbers it worked out! John Silva was very helpful and went above and beyond! Thank you s Had truck picked out and when we sat down and looked at the numbers it worked out! John Silva was very helpful and went above and beyond! Thank you so much! More
by Rich Diodati
Employees Worked With
John Silva
