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Empire Ford Inc.
Fall River, MA
608 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 608 reviews
May 31, 2023
no place to park; 2 large dumpsters with trash all over. Cancelled my appointment for service. Never again. Who manages this place? Scary!! Cancelled my appointment for service. Never again. Who manages this place? Scary!! More
by Ray
Employees Worked With
Verified CustomerMay 20, 2023
I work for the dealership and I did work on my car I enjoy it enjoy it More
by Kennybouchard20@gmail.com
May 18, 2023
I purchased a new car about a month ago. I worked with Juan Bautista Rodriguez , Kevin B and Roberto P . Everyone was very professional and a lot of help, I highly recommend going to see the I worked with Juan Bautista Rodriguez , Kevin B and Roberto P . Everyone was very professional and a lot of help, I highly recommend going to see them if you’re in the market for a new or used car More
by Jebbuilding
May 17, 2023
They take care of us the customer at all times. From sales to service one call does it all thank you 👍 purchased F250 From sales to service one call does it all thank you 👍 purchased F250 More
by thecamarafamily
Employees Worked With
Other Employees :
David Shea
May 17, 2023
I love the attention that was given me regarding what my preferences were. I also appreciated that no one tried to bully me into buying a vehicle. preferences were. I also appreciated that no one tried to bully me into buying a vehicle. More
by chergundersen
May 10, 2023
One of the best experiences at a dealership! Had truck picked out and when we sat down and looked at the numbers it worked out! John Silva was very helpful and went above and beyond! Thank you s Had truck picked out and when we sat down and looked at the numbers it worked out! John Silva was very helpful and went above and beyond! Thank you so much! More
by Rich Diodati
Employees Worked With
John Silva
April 22, 2023
I worked with Juan and Kevin Bancroft as well as Roberto on the purchase of my new car.Everyone was great to work with. I highly recommend giving them a chance if you are in the market for a new or used car on the purchase of my new car.Everyone was great to work with. I highly recommend giving them a chance if you are in the market for a new or used car. More
by Jebbuilding
Employees Worked With
Other Employees :
Juan Bautista-Rodriguez
