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Empire Ford Inc.

Fall River, MA

4.1
608 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service. We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them. Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's. Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more! At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize. We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details. Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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292 William S. Canning Blvd

Fall River, MA

02717

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Showing 608 reviews

July 01, 2023

We had an appointment to look at a vehicle and when we drove an hour to get there they told us it was sold. More

by mbradanini
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Danielle Cormier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Oliveira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Empire Ford Inc. responded

Dear mbradanini, We certainly understand your frustration, especially after traveling an hour to get here. Unfortunately, our inventory moves very quickly and unless someone puts down a deposit on a vehicle, we cannot hold it. That vehicle was literally sold 30 minutes before you arrived. Our Sales Manager, Bryce Sewall called you immediately to explain that we have the same car in the same color with the same options at our New Bedford location. Would you like Bryce to reach out to you again with the details? We would be happy to help.

June 30, 2023

Roberto is great. He is helpful and makes buying a vehicle stress free and enjoyable More

by Chelseacabral1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Pereira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2023

It’s was pleasure buying my car here at Empire Ford. Juan Rodriguez made the dealing process quick and comprehensive that when I got in to the Finance Office with Roberto, signing the paperwork was a no More

by nate.dosreis7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Bautista-Rodriguez
June 30, 2023

Dealer was so easy to deal with and couldn’t be happier with how well treated. Right from the salesman to Roberto in finance, to Kevin B. As sales manager. Very pleased More

by Christopher st pierre
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Gauthier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Bancroft
June 30, 2023

They all were very helpfull thank you I apreciate your help I wish you all good lock More

by joaquimmendes6873
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Pereira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Ferreira, David Shea
Jul 05, 2023 -

Empire Ford Inc. responded

Dear Joaquimmendes6873, Thank you so much for the 5-star rating and your positive review! We're so happy to hear that our staff was "helpful!" We aim to please. Thank you for doing business with Empire Ford.

June 26, 2023

The whole team there is great. Very personable and they took the time to get me what I needed More

by heather_rocha79
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Roberto Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Riordan
Jun 27, 2023 -

Empire Ford Inc. responded

Dear heather_rocha79, We're so happy to hear that you were able to get the vehicle you needed! We appreciate your feedback.

June 17, 2023

My salesman, Dave shea was very responsive to all my questions and helped me through the process as smooth as possible- good experience More

by Chrishunterrpv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Shea
Jun 27, 2023 -

Empire Ford Inc. responded

Dear Chrishunterrpv, Congratulations on your new purchase! Thank you for your 5-star rating and for mentioning David Shea by name!

June 12, 2023

Repeat customer who has spent a lot of money over the years at Empire Ford service Dept. I have always had great service prior to my visit on 6-10-23. Scheduled appt for “the works package” and new cab More

by TRAVD20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Empire Ford Inc. responded

Dear Travd20, We appreciate your honest feedback. Thank you for bringing this to the attention of your Service Advisor, Brian Santos. I will forward this information to our Fixed Operations Manager to speak to the technician directly. We hope you will consider using your gift certificate for future service. Thank you.

June 10, 2023

They had a vehicle I could not find in my state. After driving a long way to get the vehicle I wanted, getting stuck in traffic etc. I arrived at dealership right before they closed. The staff was f More

by vtoutdoorlife
Recommend Dealer
Yes
Employees Worked With
Josue Carchipuendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Sewall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Empire Ford Inc. responded

Dear vtoutdoorlife, Thank you so much for sharing your experience with our sales staff. We're so happy to hear that they were "friendly and helpful" and "stayed 1-2 hours late" to help you with your purchase. We appreciate your business!

June 02, 2023

Great salesman Kevin along with his boss Kevin. .Very friendly and fair. Made buying a new truck a breeze..I highly recommend More

by Jamesfitts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Bancroft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Pereira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Jun 16, 2023 -

Empire Ford Inc. responded

Dear Jamesfitts, Thank you for choosing Empire Ford for your new truck purchase!

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