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Empire Ford Inc.
Fall River, MA
851 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 851 reviews
October 21, 2026
they were helpful in getting a new car for us that was safe to drive safe to drive More
by stellamarierich3131962
Verified CustomerEmployees Worked With
October 12, 2026
Worst dealership I ever delt with the lies by sales staff the finance manager etc the bronco have been in and out of the repair shop especially for grinding noise in reverse overall junk the finance manager etc the bronco have been in and out of the repair shop especially for grinding noise in reverse overall junk More
by nickson55
Employees Worked With
October 09, 2026
They were very professional and helpful when I was looking for a truck. There was no sales pressure at all . Ethan had everything thing ready at the time of pick up. This was one of the best and easie looking for a truck. There was no sales pressure at all . Ethan had everything thing ready at the time of pick up. This was one of the best and easiest times that I had buying a vehicle. Thank you for making it a pleasure. More
by MLESAGE8016
October 03, 2026
Great experience, came in knowing what I wanted , and Ethan and the team helped with achieving the purchase Ethan and the team helped with achieving the purchase More
by jam8025
October 02, 2026
Sales and finance departments were professional and helpful Thrre needs to be better communication between service and salea helpful Thrre needs to be better communication between service and salea More
by cjandrk
Employees Worked With
October 01, 2026
C Brought A 2021 bronco what a junk will never buy a car from empire Ford again from empire Ford again More
by nickson55
Employees Worked With
September 30, 2026
Quick and Easy. Just called schedule and all set. Not much time at the dealer either. Pretty much in and out. Before done with coffee next door was already to go. Th Just called schedule and all set. Not much time at the dealer either. Pretty much in and out. Before done with coffee next door was already to go. Thanks Empire. More
by riverahenry64
Employees Worked With
September 28, 2026
the worst experience ever ive been i bought the truck on september 1st been paying insurance for three weeks on it and sill havnt gotten it ready o get my money back the worst service ever september 1st been paying insurance for three weeks on it and sill havnt gotten it ready o get my money back the worst service ever More
by vascopires71
Employees Worked With
