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Empire Ford Inc.

Fall River, MA

Overview
Employees
Reviews
Vehicles
4.2
828 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service. We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them. Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's. Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more! At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize. We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details. Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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292 William S. Canning Blvd

Fall River, MA

02717

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Showing 828 reviews

August 17, 2026

There were a few issues with ordering the parts ! But all worked out ! And sincere apologies for the delay ! More

by SNTSR
Recommend Dealer
Yes
Employees Worked With
Brian Santos and Elvis
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August 16, 2026

We were very satisfied with our service and particularly Charlie who was helpful and patient. More

by jeffreyotten51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2026 -

Empire Ford Inc. responded

Hi Jeffrey, thank you for taking the time to share your experience! We are thrilled to hear that you were satisfied with your service and that Charlie provided helpful, patient care. We appreciate your business and look forward to serving you again!

August 15, 2026

It took over 2 hours for a routine oil change that I had an appointment for More

by Julie.gallagher
Recommend Dealer
No
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Aug 17, 2026 -

Empire Ford Inc. responded

Hi Julie, thank you for bringing this to our attention. We understand how valuable your time is, and waiting over two hours for a scheduled oil change does not reflect the standard of efficiency we strive for. We sincerely apologize for the delay.

August 15, 2026

Straight forward and easy to deal with no issues with communication or expectations. Service took a little longer than expected. More

by phb3624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Cabral
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Aug 17, 2026 -

Empire Ford Inc. responded

Hi there, thank you for your feedback. We're glad to hear our team was straightforward and easy to work with, but we apologize that your service took longer than expected. We value your time and appreciate your patience as we work to streamline our service times.

August 12, 2026

We tell Robert what we want and Robert gets the right vehicle for us Robert has sold his three vehicles in the last two years More

by jfsanna13
Recommend Dealer
Yes
Employees Worked With
Robert McMahon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert McMahon
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August 09, 2026

Polite, professional, good service My car was done in a timely manner. The service desk was great very professional and courteous More

by lisaann2166
Recommend Dealer
Yes
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Aug 17, 2026 -

Empire Ford Inc. responded

Hi Lisa, thank you so much for the 5-star review! We are glad to hear that our service team was courteous, professional, and able to get your vehicle back to you in a timely manner. We appreciate your business and look forward to seeing you again!

August 08, 2026

Brian was the service advisor and he hooked me up with a loaner during the hardtop replacement More

by Bmillerford
Recommend Dealer
Yes
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Aug 17, 2026 -

Empire Ford Inc. responded

Hi there, thank you for sharing your experience! We're glad Brian was able to hook you up with a loaner car so your schedule wasn't interrupted during your hardtop replacement. Thank you for choosing us, and please let us know if you need anything else!

August 07, 2026

The service department was able to fit me in for a works service with no appointment. Quick service and the advisor was great at keeping me updated. Wish the couches in the waiting area could be updated. Th More

by ekwakr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2026 -

Empire Ford Inc. responded

Hi there, thank you for taking the time to leave us feedback! We're glad JP was able to squeeze you in for a Works service and keep you updated throughout. We also appreciate your honest notes regarding our waiting area seating and showroom—feedback like yours helps us identify areas where we can improve the overall customer experience.

August 01, 2026

Joe was fantastic! The process was so quick and easy! Everything was taken care of over the phone! I just popped in and signed some paperwork. It was the fastest purcha More

by VITOR0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Ribeiro
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Aug 05, 2026 -

Empire Ford Inc. responded

Thank you so much for the review! We’re thrilled to hear Joe made your vehicle purchase so quick, easy, and seamless. Enjoy your new ride, and thank you for choosing Empire Ford!

August 01, 2026

Great service they told at I need to be done and how it take thank you More

by ASAOJOAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2026 -

Empire Ford Inc. responded

Thank you for taking the time to share your feedback! We're glad to hear our service team kept you well-informed about your vehicle's needs and timeline. We appreciate your business and look forward to serving you again!

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