Empire Ford Inc.

WARNING TO EVERYONE WATCH OUT. I bought a vehicle that was advertised as no accidents or damage reported after purchasing carfax found out that vehicle had been in 2 accidents dea I bought a vehicle that was advertised as no accidents or damage reported after purchasing carfax found out that vehicle had been in 2 accidents dealership claims they do not have to inform customers of minor accidents even though if is considered an accident on the report so now I’m going to have trouble ever selling it. They refuse to buy the truck back from us. THIS IS NOT THE FIRST TIME THEY HAVE DONE THIS they also sold a car that was rolled over and claimed it has never been in an accident. More

Rob was very helpful and kind, with our decision. I would recommend him to everyone. I would recommend him to everyone. More

After an unpleasant situation where my 87 yr old dad went into the New Bedford Ford dealership after receiving a "guarantee to win something" mailing from them-He won some ear buds. He purchased a vehicle th into the New Bedford Ford dealership after receiving a "guarantee to win something" mailing from them-He won some ear buds. He purchased a vehicle that day. After that it was a nightmare for us as his children trying to fix the things he had signed up for! It was Robert Bernier, the Finance Manager at the Fall River Dealership who really helped us out by just taking sometime to reach out to someone that he new at Santander Bank to find out WHERE the title to my Dad's new vehicle was. My sister and I had already dealt with a lot at the NB dealership to no avail-not very helpful!! I had called Santander bank several times and spent hours on the phone and got nowhere. I went to the registry with the lien paperwork they gave me after he paid it off and it wasn't the correct paperwork I needed to get a replacement title-seeing as where they said they had already sent it to my dad. I actually went to a Santander branch in desparation hoping they could escalate the problem and I could get some answers. Robert Bernier went out of his way to get this taken care of-made a call to help find the title- My Dad finally received his and title. It's hard when you have an elderly parent-they get nervous, don't always understand what's on, get confused. It just took a little help from someone who had compassion and a great work ethic to fix this issue for us. My siblings appreciate what he did. I would do the same. I am in heathcare and ALWAYS go above and beyond to do the BEST for my patients-even if it's a little extra work-especially the elderly!!! More

Joshua Lehmann was outstanding through out the whole process very professional thank you thank you process very professional thank you thank you More

From the second I pulled in the parking lot I was treated very well. The professionalism was outstanding. From the top down this place is great. The salesman Esteban was a great guy and was not pushy at all. very well. The professionalism was outstanding. From the top down this place is great. The salesman Esteban was a great guy and was not pushy at all. Will definitely buy from them again. More

Josh is an amazing sales person. Spend time with me after the sale showing me the features and functions. However, the Manager Tyler needs a lesson on how to treat customers. It ruin Spend time with me after the sale showing me the features and functions. However, the Manager Tyler needs a lesson on how to treat customers. It ruined my experience. More

I love owning a Ford. My wife and I both own fords. It was time for me to upgrade my Truck to something newer and more reliable. The sales man McMahon was very knowledgeab My wife and I both own fords. It was time for me to upgrade my Truck to something newer and more reliable. The sales man McMahon was very knowledgeable and helpful. He listened to our needs and wants. We bought a 2021 Ford Escape. We will be referring people to him as well as this dealership. They helped us out and got us into a much better car. More

I left the dealership with the car and was told the registration would come in the mail. When it did not show I called and was told to give it a few more days. It was just by chance I discovered that t registration would come in the mail. When it did not show I called and was told to give it a few more days. It was just by chance I discovered that the car was never registered because they did not have me sign all of the paperwork. After I refused to drive the unregistered car back to Fall River I had to borrow a car to get there to sign the papers. Then I had to drive back down again to get the sticker. Each time I spoke to the dealership I was passed to a new person with new excuses before it finally got straightened out. 30 days out and the registration and title is not here yet although to state computer says that the car is registered. I am not looking forward to warranty issues. The finance guy almost killed the deal with his high pressure attempts to sell the extended warranty. More