Empire Buick GMC of White Plains - Service Center

Lydia Gutierrez is the best . Her customer service and knowledge is top notch . Every time I take my car for service she's on top of her game . Lydia always make sure all my issu Her customer service and knowledge is top notch . Every time I take my car for service she's on top of her game . Lydia always make sure all my issues is addressed . She writes everything down , she ever checks for any recalls . I just give her my keys and leave . When the truck is done I get a courtesy call letting me know the truck is ready for pickup . More

Alex was awesome treated us like family. i would recommend anyone to empire GMC. Henry Mohr i would recommend anyone to empire GMC. Henry Mohr More

I know my car is in good hands when I get it service at Empire. They are friendly, competant and trustworthy. Empire. They are friendly, competant and trustworthy. More

I recently took my car in for service, and I couldn’t be happier with the experience! From start to finish, Lydia the service manager was friendly, professional, and efficient. She explained everything, eve happier with the experience! From start to finish, Lydia the service manager was friendly, professional, and efficient. She explained everything, even giving me a breakdown of what needed immediate attention versus what could wait. My car was ready earlier than expected, and the work done was top-notch. More

When I called and told them about my battery I was told it was covered under my extended warranty. When I got to the dealership I was then told that I had to pay the battery wasn’t covered. They wanted to it was covered under my extended warranty. When I got to the dealership I was then told that I had to pay the battery wasn’t covered. They wanted to charge me $800. After some argument I had to pay $461.00. I am not happy with this dealership or service department. More

Lydia was terrific. Always checking in. Unfortunately they lost my wheel lug key. Nn ww Always checking in. Unfortunately they lost my wheel lug key. Nn ww More

Almost a 3 hr wait, for oil chg & rotate tires. didn't remove plastic from seat or paper mat from the floor. didn't remove plastic from seat or paper mat from the floor. More

why wasn't i notified of a recall so it could have been taken care of on this visit taken care of on this visit More

It was a really expedient and comfortable experience as I quickly was received and taken care of! quickly was received and taken care of! More

The service manager Stephen, really stepped up and took care of my situation and I really appreciate it. He is an excellent manager and a very nice and pite individual. I appreciate not only the great s care of my situation and I really appreciate it. He is an excellent manager and a very nice and pite individual. I appreciate not only the great service I received but the follow through and follow up that he gave me More