Ryan Nimmo

Friendly and helpful. Service team was excellent. The mechanics are helpful and professional. Will continue to go back. Service team was excellent. The mechanics are helpful and professional. Will continue to go back. More

by mdestefano914 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service excellent experience. Sales man and sales manager very helpful and I would recommend to my friends Sales man and sales manager very helpful and I would recommend to my friends More

by johndichiara1 Verified Customer Verified Customer

Helpful 0

Report | Print

Great service. David was super helpful and attentive to any request. I will definitely continue to work With Empire in the future. David was super helpful and attentive to any request. I will definitely continue to work With Empire in the future. More

by Ulivne Verified Customer Verified Customer

Helpful 0

Report | Print

They were very professional and worked with me. I recommend the dealership they are very helpful I recommend the dealership they are very helpful More

by AS Verified Customer Verified Customer

Helpful 0

Report | Print

vary easy to work with. did not push to make the sale let me decide on my own terms. did not push to make the sale let me decide on my own terms. More

by mfrey0 Verified Customer Verified Customer

Helpful 0

Report | Print

Subject: Unsatisfactory Service Experience with My 2021 GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I GMC Acadia Dear EMPIRE BUICK GMC OF WHITE PLAINS, I have been a loyal customer of this dealership for over 10 years, but for the first time, I am not satisfied with the service provided for my 2021 GMC Acadia. I recently visited the dealership to perform regular maintenance on my vehicle and address a major concern. Two days prior, my Acadia displayed a "Service Power Steering" message and lost steering wheel power. Additionally, after turning off the engine, the cooling fan continued running as if the car was overheating. I met with Advisor Alejandro, who was very professional and polite. After a GMC Service Technician checked the vehicle, I was informed that, since the code was not displaying at the moment, there was nothing they could do. I was advised to wait for the message to appear again and bring the car back to the dealership immediately. During my discussion with Alejandro, he mentioned that this issue is related to the vehicle's thermostat, which is known to affect the 2017 to 2023 Acadia models. He informed me that both GMC and the dealership are aware of this problem. It is unacceptable that the dealership is aware of this known issue but will not address it until the vehicle breaks down or the warranty expires. This not only puts me at risk of an unexpected breakdown but also requires me to take additional time off work to resolve the problem whenever it reoccurs. I urge you to take immediate action to address this issue and ensure that my vehicle is properly serviced. I expect a prompt resolution to this matter and look forward to hearing from you soon. Sincerely, Efrain Cedeno Santana More

by EFRAIN168 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent treatment as always. No complaints Lydia always treat super fast and cordial, she never fails No complaints Lydia always treat super fast and cordial, she never fails More

Helpful 0

Report | Print

Alex at the front desk took care of me. He was professional, knowledgeable and helpful. An excellent representative of Buick. He was professional, knowledgeable and helpful. An excellent representative of Buick. More

by BFOLEY6 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent experience and very professional we really enjoy coming to this dealership we'll recommend them to our family and friends. enjoy coming to this dealership we'll recommend them to our family and friends. More

by ricardoperez4304 Verified Customer Verified Customer

Helpful 0

Report | Print

It was a good experience and Ryan communicated well. The finance department was great and as a whole I would recommend Ryan and the dealership to friends The finance department was great and as a whole I would recommend Ryan and the dealership to friends More

by rdb136 Verified Customer Verified Customer

Helpful 0

Report | Print