Empire Buick GMC of White Plains - Service Center

The appointment was easy to schedule and the car was brought in by Lydia Gutierrez and was ready earlier then expected, Thank you, it is always a pleasure to deal with Lydia. brought in by Lydia Gutierrez and was ready earlier then expected, Thank you, it is always a pleasure to deal with Lydia. More

Great service and quick and efficient around. After 60k miles my car was like brand new. After 60k miles my car was like brand new. More

Very helpful and very professional took care of my needs right away Answered all my questions right away Answered all my questions More

Customer service is always great! The associates keep me informed on the status of my vehicle. The associates keep me informed on the status of my vehicle. More

The waiting room was comfortable. Coffee, tea, and snacks were available. The service was good. Coffee, tea, and snacks were available. The service was good. More

Devonte Nairne and David Silva were professional, helpful and a pleasure to deal with. Of the other dealers in the area, Empire was the best! and a pleasure to deal with. Of the other dealers in the area, Empire was the best! More

I’ve been back to the dealership 5 times for the same problem and I was told it has been resolved the same way I was told in the past. The car has had a leak on and off since we got it. Service staff has problem and I was told it has been resolved the same way I was told in the past. The car has had a leak on and off since we got it. Service staff has been friendly and helpful but I’m told that I have to clean my gutters for the sunroof now. I have a different vehicle with a bigger sunroof that never gave me this issue. Zeeshan called offering assistance if it didn’t go well to get me Into a new vehicle and highlighted the fact that I got a “good deal” on the vehicle and it would likely be more now because things were expensive. Service is helpful, but I shouldn’t have to go an extra step in cleaning my gutters and hoping that resolved the leak. What if it doesn’t… again? Also, since me getting a new car from them is going to be “more expensive” since I got “a good deal” when I bought this one, I guess I’ll be searching for a “good deal” elsewhere. PS. The time we had the leak previous team member, Ryan gave me a quote on the same vehicle and said he could get it to me for a very similar price and showed me the quote at a lease payment only 5 dollars above what I was currently paying. The reason why we didn’t go for it is because there were too many lease payments left on this vehicle. Now since the “good deals” are non existent here… tuchas! What about Lemon Law? Deuces GMC. Such a shame. Service mates are cool peeps. So was Ryan. Zee…? Good deal sir. More

Excellent staff, and awesome waiting room! Little to no wait time as far as scheduled appointment time! And I always get plenty of coupons to use in the mail. Little to no wait time as far as scheduled appointment time! And I always get plenty of coupons to use in the mail. More