Empire Buick GMC of White Plains - Service Center

Overall great experience. Was super easy to book an appointment online. My service advisor, Lydia Gutierrez, was friendly and very helpful, as usual. She did a great job co Was super easy to book an appointment online. My service advisor, Lydia Gutierrez, was friendly and very helpful, as usual. She did a great job communicating the status of my repairs and got me checked out and on my way promptly once the repairs were done. More

We’re polite and communicated well. Had a wait awhile despite appointment. The service person was very credible. Had a wait awhile despite appointment. The service person was very credible. More

Costomer service is not good, still waiting for a return call on my car for service for over one month, called 3x and they said will call back but did not... call on my car for service for over one month, called 3x and they said will call back but did not... More

When I get there for my appointment, they told me that everyone was at lunch and that I had to wait more than two hours. Why do they make appointments during lunch hours? And for an oil change, I waited m everyone was at lunch and that I had to wait more than two hours. Why do they make appointments during lunch hours? And for an oil change, I waited more than 3 hours there and there were only 2 people waiting for our cars. More

Everyone was helpful and I was very pleased with the service. I was very comfortable while waiting for my car. service. I was very comfortable while waiting for my car. More

The sales experience was caring and efficient. I am pleased with the result. Looking forward to future business with Empire Buick. I am pleased with the result. Looking forward to future business with Empire Buick. More

They treat you well before you buy car. After, to get Car serviced, it’s a nightmare. I had a recall on my GMC , brought it back 2 times and after they have the car all day, it’s not fixe After, to get Car serviced, it’s a nightmare. I had a recall on my GMC , brought it back 2 times and after they have the car all day, it’s not fixed cause they realized they don’t have the parts. More

Very good service and great customer cooperation. They say what they mean and follow through. They say what they mean and follow through. More

Lydia was great to deal with (as usual). Car was ready as promised and Lydia kept me up to date. Car was ready as promised and Lydia kept me up to date. More

The appointment was easy to schedule and the car was brought in by Lydia Gutierrez and was ready earlier then expected, Thank you, it is always a pleasure to deal with Lydia. brought in by Lydia Gutierrez and was ready earlier then expected, Thank you, it is always a pleasure to deal with Lydia. More