Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Empire Buick GMC of White Plains - Service Center
White Plains, NY
302 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
302 Reviews of Empire Buick GMC of White Plains - Service Center
Sort by
June 17, 2025
Everyone was very accommodating. They were friendly and very helpful. Everytime I come my experience is sesmless. They were friendly and very helpful. Everytime I come my experience is sesmless. More
by nufsaid05
June 16, 2025
I was very disappointed when I went for my scheduled oil change as I had the plan that paid for it for a year when I purchased the Kia Rio from your dealership. The service advisor had ample time to tell me change as I had the plan that paid for it for a year when I purchased the Kia Rio from your dealership. The service advisor had ample time to tell me that it went over the mileage set forth by the free plan by 200 miles even though it expired June 29 or 30, 2025. But he waited till I was there for 2 1/2 hours so he could bill the company $55 to add to the oil change making the total $99 for an oil change. Plus I had my car inspected as well which was the only best outcome I had while I was there. Noone pays $99 for a simple oil change but since they kept the car that long and waited to tell me, it cost me more that I had expected. He pulled the car's info on the appointment on my arrival but waited over 2 1/2 hours to tell me it cost more and that my plan didn't apply anymore. Very disappointed. More
by mariela130
Verified CustomerEmployees Worked With
Devonte Nairne
June 08, 2025
I had a tire issue after taking out the extended warranty my local dealership would not honor it I drove the hour and a half to Empire and they not only honored it but they went up off and Beyond my local dealership would not honor it I drove the hour and a half to Empire and they not only honored it but they went up off and Beyond More
by Lsbriotti
Employees Worked With
Other Employees :
Off the top of my head I cannot remember my salesman name but he was in the used car Department
June 07, 2025
Purchased a new vehicle. Entire transaction was smooth and easy from start to finish. No hidden fees and James (salesman) was a pleasure to deal with. Entire transaction was smooth and easy from start to finish. No hidden fees and James (salesman) was a pleasure to deal with. More
by bbroderick2
Employees Worked With
James Riccardi
May 29, 2025
I had a pleasant experience with Empire White Plains GMC/Buick dealership. Devonte (service) was very helpful and had me in and out of service in no time. I highly recommend this dealership if looking GMC/Buick dealership. Devonte (service) was very helpful and had me in and out of service in no time. I highly recommend this dealership if looking for a new or preowned vehicle and the excellent service that is provided after your purchase. More
by HJACKCSW
Employees Worked With
Robert and Devonte service department
May 23, 2025
I took my car to the GMC service center because it wouldn’t start. They charged the battery and told me everything was fine. However, the same issue happened again the very next day. I brought the car wouldn’t start. They charged the battery and told me everything was fine. However, the same issue happened again the very next day. I brought the car back, and it ended up sitting there for four days without any work being done. The service was extremely disappointing. On top of that, they refused to provide me with a loaner vehicle, which made it very difficult for me to get to work. I eventually decided to take my car and bring it to another dealership. I am very unhappy with this experience and request that this matter be addressed properly. More
by Yurii Mokretskyi
Employees Worked With
Other Employees :
Tomas’s
May 18, 2025
This dealership is outstanding. I've been a customer for years. They get you in for service at the appointed time and the service from the service advisor to the mechanics is always I've been a customer for years. They get you in for service at the appointed time and the service from the service advisor to the mechanics is always excellent. More
by CASPER.HOIST
Employees Worked With
Service advisor (Lydia), and there is a young lady who worked on my car( don't know her name,but she knows her stuff!)
