Empire Buick GMC of White Plains - Service Center

Always a great experience from sales to service people. Was in an out and all was explained. Was in an out and all was explained. More

I had a tune up on 2/23/2023. Make the appointment was fast and easy. The wait for my vehicle took less time than I was told it would take. The waiting was was very comfortable Make the appointment was fast and easy. The wait for my vehicle took less time than I was told it would take. The waiting was was very comfortable. Thank you!! More

My problem with my car went back months ago when I brought it in and showed it to my service writer who is Lydia Gutierrez add empire of White Plains, she took charge of the situation and stayed with brought it in and showed it to my service writer who is Lydia Gutierrez add empire of White Plains, she took charge of the situation and stayed with the problem until the parts came in that she had ordered for me. Let me know when it was. in made my appointment for this service, and provided me with a loaner while the work was getting done, I call her my go to person when I have a problem, if she is not there that day, I will wait until she returns. More

As a first time customer at this dealership I was welcomed like David Santana knew me already. The maintenance was done on time. They offered me a shuttle to home and picked me up back, so I did not welcomed like David Santana knew me already. The maintenance was done on time. They offered me a shuttle to home and picked me up back, so I did not have to wait for too long. So the all experience was really good. I would definitely recommend this dealership. More

Clear and detailed communication. Prompt service. Easy to approach. From walking into the service department to driving from the lot it was a pleasant experience. Prompt service. Easy to approach. From walking into the service department to driving from the lot it was a pleasant experience. More

Very accommodating. Very pleasant experience. Kind staff and expedient service. No gimmicks. 5 star service. Very pleasant experience. Kind staff and expedient service. No gimmicks. 5 star service. More

Lydia Gutierrez is the reason I continue taking both my vehicles for all my maintenance and service needs to GMC. She is an absolute joy to work with and always goes above and beyond to ensure satisfaction vehicles for all my maintenance and service needs to GMC. She is an absolute joy to work with and always goes above and beyond to ensure satisfaction at every level. She takes great pride in her role and is an asset that deserves to be praised and given a raise for how much she does for the dealership and customers. More

Service advisor Lydia was professional and explained services needed and listened to any concern I had services needed and listened to any concern I had More

Easy, Fast, Efficient, Convenient and Out of the door. See you next time for service. See you next time for service. More