Empire Buick GMC of White Plains - Service Center

Lydia in service is extremely efficient. Appt time given timely. The part required was in stock, assisting to a timely repair. Appt time given timely. The part required was in stock, assisting to a timely repair. More

I had a very horrible experience with them, I went to them to repair a noise that I was hearing in my car and the noise was never repaired and they instead replaced random things and have done horrible d them to repair a noise that I was hearing in my car and the noise was never repaired and they instead replaced random things and have done horrible diagnostics. More

Always friendly and ready to answer questions love that you have coffee and snacks available for those of us who have to w add it you have coffee and snacks available for those of us who have to w add it More

Professional. Service oriented. Friendly. Trusted. Great! Accommodating. Team work. Listeners. Good mood. Assuring. Dealership personnel good. This survey bad Service oriented. Friendly. Trusted. Great! Accommodating. Team work. Listeners. Good mood. Assuring. Dealership personnel good. This survey bad More

Excellent service as always. Lydia Gutierrez was very informative and helpful while assisting me in my visit. Lydia Gutierrez was very informative and helpful while assisting me in my visit. More

The Service staff talk very loudly and it’s disruptive while waiting for car to be serviced. The Service staff can be heard speaking angrily and cursing on the phone. Overall, the process of receiving while waiting for car to be serviced. The Service staff can be heard speaking angrily and cursing on the phone. Overall, the process of receiving service and the quality of customer service has declined over the last 2-3 yrs. More

Brought the car in because water was getting into trunk. I was charged $179.00 for them to tell me it would cost a lot more to fix the problem, I declined the work and NO work was done. $179 for absolutely I was charged $179.00 for them to tell me it would cost a lot more to fix the problem, I declined the work and NO work was done. $179 for absolutely no work. What kind of service is that? More

Everyone was very helpful and accommodating. Although I needed to return more than once, I was seen immediately. And assured that my car was safe to drive. We were taking a car trip, so safety w Although I needed to return more than once, I was seen immediately. And assured that my car was safe to drive. We were taking a car trip, so safety was very important to us. More

Terrible service damaged my new vehicle. Body shop was supposed to fix it and made it worse. Body shop was supposed to fix it and made it worse. More

My experience this time around with Empire Buick was awful ! Horrible customer service and zero respect for customers time awful ! Horrible customer service and zero respect for customers time More