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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.3
266 Reviews
Call Service Center (914) 368-2108

266 Reviews of Empire Buick GMC of White Plains - Service Center

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May 01, 2025

I bought my car in to be serviced for a front end shaking the first day they held the car for eight hours and did nothing a few days later they held the car for six hours charged me $1600 and the same proble More

by Crissangeleyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
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April 29, 2025

Lydia in Service is Spectacular. Knowledgeable, experienced and treats your car like it was her own. You can trust her to never have you do more work than is necessary but to a More

by mark@marmerlegal.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierez
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Apr 30, 2025 -

Empire Buick GMC of White Plains responded

Mark, Thank you for your time and feedback. We are delighted to hear that your service experience with our team was so positive. Please let us know if there is anything else we can do assist you, we would love to help.

April 26, 2025

Not too fond of the dealership or it's sales staff, but the service department is top notch. More

by DOOGLIE123
Recommend Dealer
Yes
Employees Worked With
Lydia
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Apr 29, 2025 -

Empire Buick GMC of White Plains responded

Dooglie, Thank you for your time and review. We are very sorry to hear your sales experience wasn't pleasant but your service experience was top-notch from the start to end. We would like to speak to you on your sales matter and see what we can do for you, please give us a call at our dealership and ask for the General Manager, Franco Onelli at (914) 368-2108 or Email: fonelli@eagny.com.

April 24, 2025

Quality, personable, capable, communicative, Service people are terrific, ease of getting appointment, Service done right. thank you More

by Betty Boop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Apr 24, 2025 -

Empire Buick GMC of White Plains responded

We are delighted to hear that we were able to help make your vehicle inspection and repair trouble- free. We strive to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help!

April 23, 2025

Crappy service I’m about to trade in the car I just picked up I wish service was better they tried but I got a 6 for a 9 More

by dgrant631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taj Tulloch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Preet Devgun
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Empire Buick GMC of White Plains responded

We regret to hear that you are displeased with your recent experience with us. We would like to speak with you more regarding your review. Please reach out to us at our dealership and ask for the Service Manager Robert Teunisen at (914) 368-2108 or Email: rteunisen@eagny.com. Thank you for your time and patience. We hope to speak to you soon.

April 21, 2025

Friendly and professional, issue explained and awaiting written resolution of problem. I will followup in a few weeks. More

by BERNADETTE3131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Empire Buick GMC of White Plains responded

Bernadette, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you when your resolve the problem on your vehicle.

April 19, 2025

Easy in and out. Easy in and out and was able to work in the waiting area. More

by BRANDON
Recommend Dealer
Yes
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Apr 21, 2025 -

Empire Buick GMC of White Plains responded

Brandon, Thank you for your time and feedback. We are thrilled to hear you were in and out of your vehicle service. We look forward to the next opportunity to service your vehicle again!

April 16, 2025

Very accommodating. No hassle. Quick and convenient service. Did just what was agreed upon. No surprise fees. More

by streetdoc189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Empire Buick GMC of White Plains responded

Street Doc, Thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

April 16, 2025

I just want to take this opportunity to thank Lydia Gutierrez for all her help and professionalism while I had my vehicle in for servicing. She kept me up to datw with the progress being made and was More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Empire Buick GMC of White Plains responded

Steve, We would like to extend our most sincere gratitude to you for taking the time to write this review. We strive for excellence in all aspects of our dealership and it is encouraging to hear that you have noticed Lydia's hard work. We look forward to seeing you in the future.

April 01, 2025

Great service. The finance charge on credit card purchases is a drag. Had to use debit. Overall a good service department. Much better than Stamford! More

by Jonaphunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Desk
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Apr 02, 2025 -

Empire Buick GMC of White Plains responded

Jona, Thank you for your time and feedback. We are honored to hear that your service experience was so positive just had a minor issue with the finance department but we were still able to make the experience so exceptional.

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