Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.3
263 Reviews
Call Service Center (914) 368-2108

263 Reviews of Empire Buick GMC of White Plains - Service Center

Sort by
April 23, 2025

Crappy service I’m about to trade in the car I just picked up I wish service was better they tried but I got a 6 for a 9 More

by dgrant631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taj Tulloch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Preet Devgun
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 21, 2025

Friendly and professional, issue explained and awaiting written resolution of problem. I will followup in a few weeks. More

by BERNADETTE3131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Empire Buick GMC of White Plains responded

Bernadette, Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you when your resolve the problem on your vehicle.

April 19, 2025

Easy in and out. Easy in and out and was able to work in the waiting area. More

by BRANDON
Recommend Dealer
Yes
Report | Print
Apr 21, 2025 -

Empire Buick GMC of White Plains responded

Brandon, Thank you for your time and feedback. We are thrilled to hear you were in and out of your vehicle service. We look forward to the next opportunity to service your vehicle again!

April 16, 2025

Very accommodating. No hassle. Quick and convenient service. Did just what was agreed upon. No surprise fees. More

by streetdoc189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Empire Buick GMC of White Plains responded

Street Doc, Thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

April 16, 2025

I just want to take this opportunity to thank Lydia Gutierrez for all her help and professionalism while I had my vehicle in for servicing. She kept me up to datw with the progress being made and was More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Empire Buick GMC of White Plains responded

Steve, We would like to extend our most sincere gratitude to you for taking the time to write this review. We strive for excellence in all aspects of our dealership and it is encouraging to hear that you have noticed Lydia's hard work. We look forward to seeing you in the future.

April 01, 2025

Great service. The finance charge on credit card purchases is a drag. Had to use debit. Overall a good service department. Much better than Stamford! More

by Jonaphunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Desk
Report | Print
Apr 02, 2025 -

Empire Buick GMC of White Plains responded

Jona, Thank you for your time and feedback. We are honored to hear that your service experience was so positive just had a minor issue with the finance department but we were still able to make the experience so exceptional.

March 31, 2025

Lydia Guttierez has been very nice and helpful . The wait time was long but at least there was TV to watch and snack to munch on. More

by RSANPEDRO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Guttierez- service department
Report | Print
Mar 31, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your time and feedback. We are pleased to hear that Lydia was able to provide you with fast and efficient services throughout your visit!

March 31, 2025

The dealership is nice. The people are nice. They handle my Car with care and got me out in a reasonable time. I enjoyed the service. More

by WAYNECARRINGTON164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Apr 01, 2025 -

Empire Buick GMC of White Plains responded

Wayne, Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quick and conveniently. please contact us again should you have further issues.

March 17, 2025

You have failed to fix our car over and over again and then you did a miserable job of advocating for us with the manufacturer. On top of everything you horribly misled us on what was going on with the ca More

by PSISITSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taj Tulloch
2.0
This rating includes all reviews, with more weight given to recent reviews.
RJ Arditti
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Acosta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Drago one star
Report | Print
Mar 20, 2025 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to write this review, although it wasn't a pleasant one. We understand your frustration and we would like to invite you to speak to us on this matter. Please give us a call at our dealership and ask for the Service Manager, Robert Teunisen at (914) 368-2108 or at rteunisen@eagny.com. Thank you for your time and patience!

March 16, 2025

As always good service, great people! ! Lydia is a great advisor helping me with keeping my Yukon running. More

by DOUGGARCIA64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Silva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Empire Buick GMC of White Plains responded

Doug, Thank you for spreading the word about the great service you received at- Empire Buick GMC of White Plains. Lydia is a great asset of our team and will be happy to hear about your positive experience. We look forward to servicing your Yukon in the future, Safe travels!

1
2
...
27