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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.3
258 Reviews
Call Service Center (914) 368-2108

258 Reviews of Empire Buick GMC of White Plains - Service Center

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April 01, 2025

Great service. The finance charge on credit card purchases is a drag. Had to use debit. Overall a good service department. Much better than Stamford! More

by Jonaphunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Desk
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Apr 02, 2025 -

Empire Buick GMC of White Plains responded

Jona, Thank you for your time and feedback. We are honored to hear that your service experience was so positive just had a minor issue with the finance department but we were still able to make the experience so exceptional.

March 31, 2025

Lydia Guttierez has been very nice and helpful . The wait time was long but at least there was TV to watch and snack to munch on. More

by RSANPEDRO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Guttierez- service department
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Mar 31, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your time and feedback. We are pleased to hear that Lydia was able to provide you with fast and efficient services throughout your visit!

March 31, 2025

The dealership is nice. The people are nice. They handle my Car with care and got me out in a reasonable time. I enjoyed the service. More

by WAYNECARRINGTON164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 01, 2025 -

Empire Buick GMC of White Plains responded

Wayne, Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quick and conveniently. please contact us again should you have further issues.

March 17, 2025

You have failed to fix our car over and over again and then you did a miserable job of advocating for us with the manufacturer. On top of everything you horribly misled us on what was going on with the ca More

by PSISITSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taj Tulloch
2.0
This rating includes all reviews, with more weight given to recent reviews.
RJ Arditti
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Acosta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Drago one star
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Mar 20, 2025 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to write this review, although it wasn't a pleasant one. We understand your frustration and we would like to invite you to speak to us on this matter. Please give us a call at our dealership and ask for the Service Manager, Robert Teunisen at (914) 368-2108 or at rteunisen@eagny.com. Thank you for your time and patience!

March 16, 2025

As always good service, great people! ! Lydia is a great advisor helping me with keeping my Yukon running. More

by DOUGGARCIA64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Silva
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Empire Buick GMC of White Plains responded

Doug, Thank you for spreading the word about the great service you received at- Empire Buick GMC of White Plains. Lydia is a great asset of our team and will be happy to hear about your positive experience. We look forward to servicing your Yukon in the future, Safe travels!

March 14, 2025

Derive was poor again problem wasn’t identified and still persists. No loaner offered. Terrible experience. More

by EGAN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Mar 20, 2025 -

Empire Buick GMC of White Plains responded

We appreciate you taking the time to write this honest review. We are disheartened to hear your service experience wasn't a pleasant one. We would like to speak to you on this matter to better assist you, please give us a call at our dealership and ask for the Service Manager, Robert Teunisen at (914) 368-2108 or Email: rteunisen@eagny.com

March 10, 2025

Excellent servicio muy buen personal Muy puntuales con el serviciohecho a mi truck volvere siempre. More

by levisgardening7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
RJ Arditti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Empire Buick GMC of White Plains responded

Levis, Gracias por su tiempo y sus comentarios. Nos complace saber que el servicio que recibió con su camión fue de primera calidad y que está dispuesto a volver a contar con nosotros cada vez. ¡Gracias! Esperamos con ansias la próxima vez que realicemos el servicio de su camión.

March 10, 2025

Very impressed with the work also fast service, great customer service care and taking care of customers with free car wash More

by 43CONSTRUCTIONCORP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 14, 2025 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

March 09, 2025

Lydia is great at her job Hae been there multiple times for scheduled service and always goes well . More

by ari8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia in Service
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Mar 10, 2025 -

Empire Buick GMC of White Plains responded

Ari, Thank you for your time and feedback. We are delighted to hear that we were able to help make your vehicle repair quick and hassle-free. We strive to offer our customers exceptional service both before and after the sale. Lydia will be thrilled to hear your very kind words, thank you.

March 03, 2025

The service was good. The customer service was not not good. I could not reach them over the phone and I was not informed that the car was ready. The car was supposed to b More

by nicoletta.perego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 07, 2025 -

Empire Buick GMC of White Plains responded

Nicoletta, Thank you for your review. It is our goal that every customer experience is exceptional! We do apologize for the customer service that you received on not getting through to us and not having your vehicle serviced correctly and efficiently. We offer our deepest apologizes for the miscommunication. If you would like to discuss further, please reach our to our Service Manager, Vincent Torres, at (718) 524-3127 or at vtorres@eagny.com. Thank you for your time and patience.

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