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Empire Buick GMC of White Plains

White Plains, NY

Overview
Employees
Reviews
4.8
306 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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358 Central Avenue

White Plains, NY

10606

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Showing 306 reviews

May 23, 2024

When I was there on Monday May 20th, they were short of help. That wasn't good. The waiting was longer than usual More

by ORVELLA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Villanueva Very nice.
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May 23, 2024 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving us this exceptional review! We are thrilled to hear that our team took excellent care of you and could provide you with thorough and efficient service. We are so sorry for the longer wait time for your service visit since we were short staffed. Please drive safely and do not hesitate to let us know how we may be of further service to you.

Helpful
May 23, 2024

They did a great job servicing my vehicle. I only wished they had more courtesy vehicle available for me. There were none available during my service. More

by irvswirv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
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May 23, 2024 -

Empire Buick GMC of White Plains responded

Thank you so much for leaving us this incredible review! We are glad to hear that our team took exemplary care of you and your automotive needs. We are happy to know that they did a great job. We are deeply sorry we didn't have any courtesy vehicles available for you. Please do not hesitate to let us know how we may be of further service to you.

Helpful
May 23, 2024

Great customer service. Would recommend to others, helped me feel comfortable & very accommodating! David & Robert were genuine ppl. More

by ruby730.bp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Horton
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May 23, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this positive review! We are glad that David and Robert took great care of you. It is an honor to have earned your kind recommendation. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
May 23, 2024

I have been very pleased with the service since 2016. I will continue with them More

by LOVELLJCKSN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Tresselt, Robert Horton
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May 23, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your excellent review! We are honored that you have continuously confided in us with your automotive needs, and we are glad that our team consistently provides you with top-notch service. We look forward to continue providing you with our best care in your visits to come!

Helpful
May 23, 2024

Quick and prompt service need new info on latest cars and suvs. Need better pricing More

by Georgie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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May 30, 2024 -

Empire Buick GMC of White Plains responded

Georgie, We deeply regret that your expectations were not met and we fell short in providing you with the service we aim for here at Empire Buick GMC of White Plains. If you would like to discuss things further please contact our Service Manager- Stephan Soto (914) 368-2108 ssoto@eagny.com

Helpful
May 22, 2024

Robert was fantastic. Knowledgeable, helpful and patient. We felt comfortable with him. He has the right personality for the job. More

by jfranco8
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Empire Buick GMC of White Plains responded

Jfranco, We greatly appreciate you for leaving Robert this marvelous review! We are honored to have had the opportunity to work with you and we are glad that Robert could provide you with top notch service. We are delighted to know that he was fantastic, knowledgeable, helpful and patient. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Empire Buick GMC of White Plains team!

Helpful
May 20, 2024

Stephan and Lydia went above and beyond. Very happy with the speed and quality of service. More

by DRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Soto and Lydia
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May 20, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that Stephan and Lydia provided you with nothing less. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

Helpful
May 20, 2024

Scheduled for an oil change on Saturday, May 18th. I went in, Alex took care of me right away and made sure I was okay every step of the way. Great customer service. More

by Gwendolyn Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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May 21, 2024 -

Empire Buick GMC of White Plains responded

Gwendolyn, We are happy to hear that Alex got your automotive needs efficiently taken care of during your recent visit. It is our pleasure to serve you. We thank you for your positive review and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
May 19, 2024

Service is outstanding, in particular Lydia Gutierrez is extremely helpful and works hard to accommodate the client. Satisfaction every time. More

by SQUINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutterrez
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May 20, 2024 -

Empire Buick GMC of White Plains responded

It is always our goal to ensure our guests' experience is as pleasant as possible, and we are thrilled that Lydia consistently provides you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Thank you for your positive review! Please do not hesitate to give us a call if we may ever be of further assistance to you.

Helpful
May 19, 2024

Austin was great. He did everything in his power to make the deal happen and have me walk away with a car I never even went in to see. He took the time to provide me w More

by ms.k.rallis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Ward
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May 20, 2024 -

Empire Buick GMC of White Plains responded

Thank you for choosing Empire Buick GMC of White Plains and for your positive review! We are delighted that Austin could be of valuable assistance to you and met your automotive needs. It is our pleasure to assist you in any way possible. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team!

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