Empire Buick GMC of White Plains

Lydia Gutierrez is the reason I continue taking both my vehicles for all my maintenance and service needs to GMC. She is an absolute joy to work with and always goes above and beyond to ensure satisfaction vehicles for all my maintenance and service needs to GMC. She is an absolute joy to work with and always goes above and beyond to ensure satisfaction at every level. She takes great pride in her role and is an asset that deserves to be praised and given a raise for how much she does for the dealership and customers. More

Excellent costumer service Austin Ward was entraining during a long process very doable .I would recommend him to my friends during a long process very doable .I would recommend him to my friends More

David Silva, our sales person was so in tune with our needs wants and budget!!! Great experience with him. I didn’t care for the finance guy Robert at all. I felt he was self absorbed, rude and talked to needs wants and budget!!! Great experience with him. I didn’t care for the finance guy Robert at all. I felt he was self absorbed, rude and talked too much More

Great service,very helpful, understanding Cares explains ,deals ,helps trustworthy Clean,good environment knowledgeable. Patience. explains ,deals ,helps trustworthy Clean,good environment knowledgeable. Patience. More

Service advisor Lydia was professional and explained services needed and listened to any concern I had services needed and listened to any concern I had More

I purchased a vehicle on Nov 18, 2022 out of urgent necessity. I looked at a dozen vehicles at several dealerships over the course of a few days. Austin Ward on Empire Buick/GMC of WP's sales team prov necessity. I looked at a dozen vehicles at several dealerships over the course of a few days. Austin Ward on Empire Buick/GMC of WP's sales team provided by far the most pleasant experience. Getting to the dealership, parking (which you might not believe was a huge problem at several others!), wait time for test drive, freedom to drive around, wait time during trade-in evaluation, in addition to the professionalism of Austin and the rest of the staff at Empire, made this stressful experience a breeze. When my husband test drove the car later that afternoon, he found the interaction to be just as professional and easy. Thank you so much for helping our family find the perfect car! More

Robert Acerbo was very knowledgeable, helpful and professional. He answered all my questions. It was a pleasure working with him. professional. He answered all my questions. It was a pleasure working with him. More

Literally one of my worst experience ever and I’m not rating this because I’m frustrated, it’s the truth. I’ll start by first when I signed the contract I was told I am leasing for 36 month, yet when I rating this because I’m frustrated, it’s the truth. I’ll start by first when I signed the contract I was told I am leasing for 36 month, yet when I leave the dealership, I double checked it showed it was for 39 month. 2 I just got out of warranty, “36”month, the screen of my car broke, and I was told it was it not covered “ although I have a bumper to bumper“ 3 they charge me $15 each month for getting bumper-to-bumper insurance, however when I went in today I was told the insurance is free and I asked why would you offer regular vs bumper to bumper, since it free, no answer I was given. Very untrustworthy More

I have always had a very positive experience with Empire Buick GMC. It’s always been a pleasure to work with David Silva and Lydia Gutierrez. Buick GMC. It’s always been a pleasure to work with David Silva and Lydia Gutierrez. More

We had the best experience leasing our latest vehicle through Empire Buick GMC. Our salesman, Ryan Nimmo was knowledgeable about all the vehicles and their options and very patiently answered all of our through Empire Buick GMC. Our salesman, Ryan Nimmo was knowledgeable about all the vehicles and their options and very patiently answered all of our questions. The Finance Manager, Rob Horton made signing the paperwork a breeze and we were on our way in our new car in no time. I highly recommend Empire Buick GMC! More