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Empire Buick GMC of White Plains

White Plains, NY

Overview
Employees
Reviews
4.5
529 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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358 Central Avenue

White Plains, NY

10606

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Showing 529 reviews

January 16, 2024

The service representative Lydia Gutierrez was excellent - 100% - However I think the service was overpriced - and particularly the parts costs involved - something that could make me consider going somew More

by Hershmanlawfirm
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
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Jan 18, 2024 -

Empire Buick GMC of White Plains responded

We appreciate your feedback and thank you for acknowledging the excellent service provided by Lydia Gutierrez. Your concerns about the pricing, especially the parts costs, are important to us. We understand the impact pricing has on our customers' satisfaction, and we apologize for any inconvenience you may have experienced. Thank you for choosing our services, and we look forward to the opportunity to better serve you in the future.

January 15, 2024

Robert Acerbo is great sales person. He did not pressure me into anything I didn’t like. I asked him to look into vehicles that where part of the Empire Auto group site and he did his More

by johnm.henderson85
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Kendall, Robert Horton
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Jan 16, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Robert provided you with a smooth and informative experience. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

December 15, 2023

I delt with Lydia Gutierrez, she was very knowledgeable and helpful, she is definitely an asset to this company. I am not just saying that, I’ve dealt with many service writers and other dealerships, and More

by nicmar562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott McCaffrey, Jessica Tresselt, Robert Horton
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Dec 15, 2023 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave Lydia this excellent review! We are so glad that she took great care of you. She definitely is an asset to our team, and she will be honored to hear of your very kind words. We hope that you continue to choose us for all of your future automotive needs!

December 13, 2023

Robert Acetbo is a pleasure to deal with. He is patient, knowledgeable & cooperative. I highly recommend this dealership. More

by Wfm825
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Horton
Report | Print
Dec 14, 2023 -

Empire Buick GMC of White Plains responded

Thank you for leaving Robert this excellent review! He will be proud to have earned your kind words, we will be sure to pass them along to him. Your kind recommendation means a lot to us, and we look forward to the opportunity to serve you again.

December 12, 2023

Lydia Gutierrez was courtesy, friendly and helpful. It was a pleasure dealing with her yesterday More

by montaturo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Dec 13, 2023 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this wonderful review! She will be proud to have earned your kind words, and we look forward to the opportunity to serve you again.

November 27, 2023

Lydia Gutierrez is an excellent Service coordinator who has handled my car needs since it was purchased in 2017. She is exceptional… extremely knowledgeable, reliable, dedicated and talented. You are lu More

by Jmrose5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez, David Silva, Robert Horton
Report | Print
Nov 28, 2023 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this amazing review! We are so glad that she consistently provides you with top-notch service. She definitely is an asset to our team, and she will be honored to hear of your kind words. We look forward to continue providing you with our best care in your visits to come!

November 14, 2023

Austin Ward was a pleasure to work with. He made the purchasing process easy and painless. Austin is knowledgeable and respectful and did a great job in making the sale happen without any pr More

by Jnbais
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Ward, Robert Horton
Report | Print
Nov 14, 2023 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are delighted that Austin could provide you with a smooth and efficient experience. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

November 14, 2023

Friendly and attentive stuff. Very clean. We are customers for over 10 years and would continue to go there. More

by Vikis527
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Horton
Report | Print
Nov 14, 2023 -

Empire Buick GMC of White Plains responded

Thank you for your amazing review! We are honored by your continued business over the past 10 years, and we are glad that our team consistently takes great care of you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

November 07, 2023

Ryan Nimmo was super professional and really made me feel welcomed. He worked super hard to make sure I was taken care of. He made the process super easy and painless. He was in constant communication during More

by Vkenia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Empire Buick GMC of White Plains responded

Thank you so much for leaving Ryan this excellent feedback! It is wonderful to hear that he provided you with the top-notch assistance as well as the seamless process that you so much deserve, nothing less. If you ever have any more questions or require assistance in the future, please don't hesitate to reach out. We're here to support you with any of your automotive needs.

November 06, 2023

Great experience & staff - Scott and Ryan Nimmo were amazing, made the whole process so easy! More

by deannaenea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott McCaffrey
Report | Print
Nov 07, 2023 -

Empire Buick GMC of White Plains responded

Thank you for your 5-star rating! We are happy to hear that Scott and Ryan could provide you with a smooth, top-notch experience. It is our pleasure to assist you in any way possible and we hope for an opportunity to work with you again.

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