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Empire Buick GMC of White Plains

White Plains, NY

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Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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358 Central Avenue

White Plains, NY

10606

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Showing 592 reviews

June 19, 2024

I am a loyalist and have always been satisfied with the service here! The techs always take great care of their customers and make us feel like they hear us and our concerns as well as needs! More

by LEBA20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service side
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Jun 20, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your wonderful review! It is an honor to have your confidence and loyalty, and we are so glad that our team consistently takes great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 19, 2024

Easy to get to from the city. I traveled up from the DC area and they worked with me to get everything squared away so that when I arrived there was just the paper to sign. More

by ddubdub21
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your time and feedback. We are appreciative of the opportunity to work with you, and we are glad that our team provided you with a smooth and efficient experience. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

June 18, 2024

Everything went well and they had me out in a little over an hour,I have been coming here for years and have always been pleased with they’re work. More

by NYMITCHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
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Jun 19, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this positive review! We are honored that you have continuously confided in us with your automotive needs, and we are glad that our team provided you with a smooth and efficient experience. Your satisfaction means so much to us. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

June 17, 2024

Most pleasant experience I have ever had at any dealership over my lifetime. Kudos to the woman who helped me! More

by jbrn24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
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Jun 18, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your amazing review! We are delighted to hear that our team provided you with a 5-star experience. Our guests' satisfaction is our utmost priority. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

June 17, 2024

Invoice was not given to me with breakdown of work done - such as taxes etc. also, my both rear brake lights were out - Had to replace both of them! More

by mpisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jun 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your feedback. We are sorry to hear of your disappointment and we do apologize for the lack of customer service. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com

June 16, 2024

Amazing experience and super satisfied with my new vehicle. Ryan was great and will definitely be recommending to family and friends! More

by jgarnz924
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your wonderful review! We are so glad that Ryan provided you with a 5-star experience and he will be honored to have earned your kind recommendation. Your satisfaction means so much to us. On behalf of the entire team- we warmly congratulate you on your new vehicle!

June 15, 2024

The process of booking a service online was simple. I got a free oil change within the first year of my lease which I appreciated. While at the service center I also got my car inspection. The waiti More

by pineiroleticia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

June 14, 2024

Extremely expensive. > $500 labor to replace spark plugs? > $700 labor to replace 2 break calipers? Lydia at the desk is the only bright spot More

by idostern123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lydia
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Jun 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your comments with us. Were sorry to hear of your disappointment and we do apologize that your were not happy with the cost of the services performed on your vehicle. If you would like to discuss further, please contact our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com. Thank you!

June 12, 2024

Friendly and helpful. Service team was excellent. The mechanics are helpful and professional. Will continue to go back. More

by dancorrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin, Robert Horton
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Jun 12, 2024 -

Empire Buick GMC of White Plains responded

Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. Thank you for your 5-star rating! We look forward to continue serving you and your automotive needs with our best care in your visits to come!

June 11, 2024

They were really nice. Except the wait was way too long. I had an appointment for an oil change and to fix the little thing on the front of the car that read the outside te More

by KIMJOENICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 17, 2024 -

Empire Buick GMC of White Plains responded

Were very sorry to hear that you didn't have a positive experience with our service department and we do apologize for the wait time that occurred during visit. If you would like to discuss further, please contact our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com. Thank you!

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