Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Buick GMC of White Plains
White Plains, NY
312 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 312 reviews
March 06, 2021
Empire Buick GMC of White Plains is a stand up establishment. Ryan Nimmo was a pleasure to deal with and very transparent throughout the process. I would highly recommend you ask for Ryan if you p establishment. Ryan Nimmo was a pleasure to deal with and very transparent throughout the process. I would highly recommend you ask for Ryan if you plan on visiting this dealership. Scott and Rob were very nice and professional. 5/5 stars all the way!! More
by Ericnokaj
Helpful February 28, 2021
Did my 1st lease, it was an amazing experience. Starting with David my sales Consultant, to all the Managers, Scott, Joe and Billy and our finance manager Robert. We were treated like family every step of t with David my sales Consultant, to all the Managers, Scott, Joe and Billy and our finance manager Robert. We were treated like family every step of the way. Couldn’t be happier. Inelda Perez. More
by Inelda Perez
Employees Worked With
Other Employees :
Scott McCaffrey, Joseph Contini, Jessica Tresselt, Bill Kendall, Robert Horton
January 15, 2021
I wanted to take a moment to rate my experience at White Plains Buick GMC on 1/9/21. I was looking for a new vehicle for my wife and her first choice was an Acadia. I contacted the dealership to setup an ap Plains Buick GMC on 1/9/21. I was looking for a new vehicle for my wife and her first choice was an Acadia. I contacted the dealership to setup an appointment and I received a call from a salesperson named Ryan. He was very polite, professional and attentive to our needs. Upon arrival to the dealership the General Manager Scott greeted us in the showroom and stated if you need anything during your visit today please let me know as he was actively greeting other customers. The dealership was very clean and I was greeted on multiple occasions by all of the employees that I encountered during my visit. The process of selecting a vehicle and finalizing my lease felt easy, no pressure and exactly the price we agreed upon. I would highly recommend this dealership if your in the market for a new car. Thank you again Scott and Ryan, we are absolutely thrilled with our new car. More
by jetmannj28
Employees Worked With
Scott Mccaffrey, Ryan Ny
January 15, 2021
I just wanted to take the time to write a few more words about my experience with White Plains Buick GMC. Buying anything during Covid is hard enough, let alone what you have to do to buy a car. Scott, Ryan about my experience with White Plains Buick GMC. Buying anything during Covid is hard enough, let alone what you have to do to buy a car. Scott, Ryan and Rob made is seamless and flawless. Buying a car for a single woman is Also extremely daunting, but these gentleman made me not only feel comfortable but more importantly didn’t make me feel stupid and stayed with me until I physically and mentally understood this truck and how to handle this beast!! More
by Reneeashleynyc
Employees Worked With
White Plains Buick GMC
December 24, 2020
I called this dealer to inquire about a new truck they had on their website. I asked if that specific truck qualified for the current Employee Pricing sales offer. I even gave them the VIN # for the truc had on their website. I asked if that specific truck qualified for the current Employee Pricing sales offer. I even gave them the VIN # for the truck my husband was interested in buying so there was no misunderstanding. The person put me on hold to check with the sales manager to see if that truck qualified and then came back and told me that it definitely qualified for the offer. My husband drove over an hour to the dealership with the expectation to buy the truck, but when he got to the dealership, they gave him a much different story. After he sat in the truck and loved it (like he knew he would), they told him it didn't qualify for the special offer and they were only going to give him less than half of what the special offer discount would have been. They lured him to the dealership with false promises and then completely went back on what they said over the telephone, hoping he would like the truck so much that they could milk about five thousand more out of him, typical dishonest salespeople. I would never trust a dealership like this to do business with. More
by dawntw
Employees Worked With
Jessica and Robert
November 14, 2020
Dropped off my new GMC for a body work estimate. A few small dings. Turns out they use a body shop in the Bronx. Car smelled of McDonalds with french fries left on the floor and was returned with radio st small dings. Turns out they use a body shop in the Bronx. Car smelled of McDonalds with french fries left on the floor and was returned with radio station blasting rap music. Stay clear of this place. I now purchase from a great dealership on Long Island. Stay clear. More
by Doc
Employees Worked With
Service department
September 13, 2020
We were having some problems with our vehicle and our service advisor- B. Sosa, went above and beyond to ensure we were well taken care of. He communicated well and provided descriptive details on the is service advisor- B. Sosa, went above and beyond to ensure we were well taken care of. He communicated well and provided descriptive details on the issues we had with our car and the appropriate steps to take moving forward. We will continue our relationship with this dealership and Mr. Sosa. More
by Joe
Employees Worked With
Benny Sosa
April 01, 2020
Every single time I walked in there I was very comfortable and happy. They were polite without being overwhelming. I ended up working with this man named Willie. He’s now retired but I have to say comfortable and happy. They were polite without being overwhelming. I ended up working with this man named Willie. He’s now retired but I have to say, that man worked his butt off for me so that I can walk out of there with the truck and the price that I wanted. But it didn’t stop there. Credit side was equally as amazing. But where they really shined was in their service department. Benny and Lydia I’ve dealt with a few times. For recalls and each time they were so helpful and polite. The workers were also quick and efficient. Many more reasons to list why I will be a returning customer. More
by John
Employees Worked With
Willie, Benny, Lydia
September 26, 2019
Just plain trash By far the worst dealership I’ve ever bought from. I purchased a brand new Denali Ultimate back in October. Upon delivery I noticed a few areas of co By far the worst dealership I’ve ever bought from. I purchased a brand new Denali Ultimate back in October. Upon delivery I noticed a few areas of concern and upon looking at the truck in daylight I found almost every panel on the truck to have been repainted not to mention a foot print on the headliner over the passenger seat and small tears in the driver seat. After bringing this to their attention I was met with numerous lies and only after I threatened a lawsuit did they swap out my truck for another new one. Unfortunately this wasn’t the end of my ordeal, I immediately left on a 300 mile road trip upstate New York to come to the realization that this truck shakes at highway speed. With some research this is known as the “Chevy shake”, I immediately phoned the GM and Service manager to be told “it’s just flat spots in the tires, drive it around and it’ll dissipate”. Here we are 10k miles later and the truck still shakes among other nuances such as neutralizing on the 1-2 shift and a noisy CV joint. When I called 2 weeks ago I was told neither manager was still employed there and I would be called back by the new service manager Ray. 2 weeks later and numerous calls and Ray can’t answer his phone. I set an appointment for last Monday because I was told they would have a loaner car for me, they didn’t. Ray couldn’t care less about my issues and told me he’d try to call when he had a loaner. I’m not holding my breath. Take your money someplace else. More
by John Lara
Employees Worked With
White Plains Buick GMC
August 29, 2019
Bought a car and never received title and plates I bought a new truck from them 7 weeks and have not received registration and license plates. I made over 100 phone calls and they always transfer yo I bought a new truck from them 7 weeks and have not received registration and license plates. I made over 100 phone calls and they always transfer you to a voice mail or take memos and never call back. The car has been sitting on my drive ways for third week in a row. I have contacted the GM headquarters and will be filing a Special Civil Part complaint against them tomorrow. I would never buy another car from them. More
by Danmaeng
Employees Worked With
Sales person - Anthony Chrystone, Sales manager - Matthew Lopez, White Plains Buick GMC
