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Empire Buick GMC of White Plains

White Plains, NY

Overview
Employees
Reviews
4.5
592 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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358 Central Avenue

White Plains, NY

10606

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Showing 592 reviews

July 01, 2024

No communication with management and staff. Waited two hours and never got my oil changed. 8am appointment and they were going to start the oil change at 11am More

by abelgalvez91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Silva
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Empire Buick GMC of White Plains responded

Hello, Were so sorry to hear of your concerns. We do apologize for the wait time that occurred during your service visit. If you would like to discuss further, please contact our Service Manager, Stephan Soto at(914) 368-2108 or at ssoto@eagny.com

June 30, 2024

Over all I am please with this dealerships customer service. And will soon partner with the dealership when im ready to trade in. More

by THOMASPORTER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Jul 01, 2024 -

Empire Buick GMC of White Plains responded

Thomas, We are so glad that our team took great care of you! Your satisfaction means so much to us. Thank you for your wonderful review! Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

June 30, 2024

My salesman made the purchase of my new GMC very easy. He is professional, courteous and honest. More

by nickh219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Ward
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Jul 01, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! Providing a smooth, 5-star experience is always our goal, and we are glad that our efforts met your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new GMC!

June 30, 2024

Alex always takes care of me in courteous manor. He's my go to guy. More

by surfems
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jul 01, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Alex this positive review! We are glad that he consistently provides you with the quality service that you deserve. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.

June 29, 2024

The entire staff was super friendly, very efficient, and thorough. The manger Pete, was just fantastic, and over the top helpful in every way possible. The sales person Robert is my absolute favorite. This More

by JINCEDAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : If I am leaving anyone out because I forgot the name, my apologies for having a bad memory, but everyone on the staff that I spoke to was fantastic, Peter Messina
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Jul 01, 2024 -

Empire Buick GMC of White Plains responded

Tank you for your amazing review! We are honored by your continued business, and we are overjoyed that Pete, Robert, and the team provided you with the quality care that you so much deserve. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again!

June 28, 2024

Excellent service in a timely fashion in a very comfortable environment! Very friendly and clean environment . More

by SGS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Empire Buick GMC of White Plains responded

Providing excellent and quality service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were very friendly. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

June 27, 2024

Super responsive. Very good experience. Highly recommend Ryan. He was professional and answered all of my questions More

by stephen.loomis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Empire Buick GMC of White Plains responded

We are so thrilled about your raving review on your experience with our team purchasing your new GMC, Stephen! It is our top priority to ensure our guests are over the moon about our services and we thank you for trusting us with one of the biggest decisions you'll make in your life. We wish you safest of travels until next time!

June 27, 2024

Robert Acerbo was great. He made everything very easy for me. He found the exact car I wanted and took care of all the paperwork. More

by wschildwachter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving Robert this exceptional review! We are honored to have had the opportunity to work with you and we are glad that Robert could provide you with 5-star service. We are pleased to know that he was great and made everything very easy for you. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Empire Buick GMC of White Plains team!

June 27, 2024

Willing to work with our needs and budget. Family friendly and patient with answering any questions. More

by Renukahhanif
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Empire Buick GMC of White Plains responded

Providing exemplary service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that they were friendly and patient answering your questions. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you. Congratulations on your new vehicle- behalf of the entire team!

June 26, 2024

Lydia Gutierrez has been my service contact at Empire for quite a few years. I’ve found her to be extremely helpful, supportive when there’s an unexpected need for service because of a car issue, cordial and More

by deebee412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Jun 26, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this 5-star rating! We are glad that she consistently provides you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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