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Empire Buick GMC of White Plains

White Plains, NY

Overview
Employees
Reviews
4.5
524 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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358 Central Avenue

White Plains, NY

10606

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Showing 524 reviews

January 10, 2025

We’re polite and communicated well. Had a wait awhile despite appointment. The service person was very credible. More

by KHATTRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Device professional. Don’t know his name
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Jan 10, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are glad that our team kept you well informed and we appreciate your patience throughout the process. We hope to see you again the next time you are in need of automotive service!

January 09, 2025

Costomer service is not good, still waiting for a return call on my car for service for over one month, called 3x and they said will call back but did not... More

by cscher
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na
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Jan 14, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your review. We are sorry to hear of your negative experience and for the lack in communication. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com to see how we can help.

January 09, 2025

I wish there were no stars. This has been a truly terrible experience and I would never buy a car from this dealership again. Everyone there lies through their teeth and points More

by OFFICE22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Willie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Drake Taveras
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeeshan Majid
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Jan 09, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your time and feedback. We are sorry to hear of your negative experience with our sales department and we would like the opportunity to speak with you about your review. Please contact our General Manager, Dennis Acosta, at (914) 368-2108 or at dacosta@eagny.com at your earliest convenience.

January 08, 2025

Preet is knowledgeable, patient and genuine. He cares about what you need and will get the right car for you. I would highly recommend Preet. More

by Coylelifecoaching
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preet Devgun
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Empire Buick GMC of White Plains responded

Thank you for leaving Preet this kind review and recommendation. We are glad that he took great care of you throughout your visit. We are sorry to see your low star rating and would like to speak with you about your experience. Please contact our General Manager, Dennis Acosta, at (914) 368-2108 or at dacosta@eagny.com.

January 05, 2025

When I get there for my appointment, they told me that everyone was at lunch and that I had to wait more than two hours. Why do they make appointments during lunch hours? And for an oil change, I waited m More

by sergiodsusano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Castro
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Jan 08, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for rating our dealership. We are sorry to hear of your negative experience and for the wait time that occurred throughout your service visit. If you would like to discuss your concerns further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

January 05, 2025

Everyone was helpful and I was very pleased with the service. I was very comfortable while waiting for my car. More

by MARABLEE1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 07, 2025 -

Empire Buick GMC of White Plains responded

Providing quality and efficient service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were helpful and you were very comfortable. We wish you safe travels until we meet again!

January 04, 2025

The sales experience was caring and efficient. I am pleased with the result. Looking forward to future business with Empire Buick. More

by Coylelifecoaching
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preet Devgun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your kind review! We are so glad that our team provided you with quality and efficient service. We are discouraged to see your low star rating, and we would like the opportunity to learn more about your concerns. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com.

January 04, 2025

They treat you well before you buy car. After, to get Car serviced, it’s a nightmare. I had a recall on my GMC , brought it back 2 times and after they have the car all day, it’s not fixe More

by CONCERTO711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the names
Report | Print
Jan 08, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your review. Your safety and satisfaction are our top priorities and we are discouraged to hear of your negative experience with our Service Department. We would like the opportunity to speak with you about your concerns. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com at your earliest convenience.

January 02, 2025

Very good service and great customer cooperation. They say what they mean and follow through. More

by RKRAUSE514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jan 07, 2025 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving us this wonderful review! We are pleased to know that our team said what they mean and followed through. We hope to serve you again in the future when the time comes.

January 02, 2025

Stop by the dealership to "glance" at new cars; I ended up leasing a new Buick and took delivery that day ! More

by TJB.TJB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
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Jan 07, 2025 -

Empire Buick GMC of White Plains responded

Thank you for leaving us this positive review! We are happy to know that our team delivered your new vehicle that same day. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new Buick- behalf of the entire Empire Buick GMC of White Plains team!

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