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Empire Buick GMC of White Plains

White Plains, NY

Overview
Employees
Reviews
4.5
526 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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358 Central Avenue

White Plains, NY

10606

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Showing 526 reviews

September 19, 2024

Rob was very knowledgeable and professional. Because of this he made the process of purchasing an automobile that much smoother. Great experience. More

by sleepers123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your wonderful review! We work extremely hard to ensure our guests experience is as smooth as possible, and we are glad that Rob took great care of you. Congratulations on your new vehicle! We wish you the safest of travels until we meet again.

September 18, 2024

90% of the answers to my questions were "I don't know. " Starting from the service manager then Lydia. Which warranty am I covered by? Will my the ordered parts fix my car? When will the parts arrive? Eve More

by TECHWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taj Tulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia 3 stars, David Silva
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Sep 26, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your time and feedback. Customer satisfaction has always been our top priority and it is disappointing to hear of your review. We apologize for the lack of communication and would like the opportunity to learn more about your experience. Please contact our Service Manager, Stephan Soto at (914) 368-2108 or at ssoto@eagny.com at your earliest convenience.

September 16, 2024

As per usual staff is friendly, courteous. Very efficient service was within an hour tops More

by TJACQUELINE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Sep 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. We hope to see you again the next time you are in need of automotive service!

September 14, 2024

I am always satisfied with the service here. Lydia is awesome and everyone is helpful. They only do what is necessary to your vehicle. More

by ABGRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
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Sep 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your excellent review! Providing top-notch service is so important to us, and we are glad that Lydia's and the team's efforts consistently meet your satisfaction.It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

September 14, 2024

I am always satisfied with the service here. Lydia is awesome and the technicians only fix what is necessary. More

by ABGRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Sep 17, 2024 -

Empire Buick GMC of White Plains responded

We appreciate your kind review. Your safety and satisfaction are our utmost priorities, and we are glad that Lydia and the team consistently take great care of you and your automotive needs. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

September 13, 2024

Never heard back from dealership about the scan on my car about transmission problem since More

by royaltow1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Acerbo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adnan Muhammad
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Sep 15, 2024 -

Empire Buick GMC of White Plains responded

Hello, Thank you for sharing your comments. We do apologize for the lack of communication by our service team. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

September 13, 2024

They did a terrible job. Messed up numerous times it was super annoying. will not use again More

by jppress
Recommend Dealer
No
Employees Worked With
Kyle Blackman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zansheen
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Sep 15, 2024 -

Empire Buick GMC of White Plains responded

Hello, We regret on hearing of your disappointment with our service department. We would like to learn more of your experience to see how we can help. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

September 12, 2024

Ryan was the best! His patience, thorough knowledge, and deep expertise made buying a Yukon AT a very great experience!! More

by boom
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your excellent review! We are so glad that Ryan provided you with top-notch service and made your experience with us 5-stars. It is our pleasure to assist you in any way possible. Congratulations on your new Yukon!

September 10, 2024

Excellent. Very knowledgeable! Answered all questions. Patient. We got our dream car and Ryan was very helpful! More

by BLSTARCORP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are glad that Ryan took great care of you and got you into your dream vehicle! It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

September 09, 2024

Excellent dealership great selection of vehicles , employees are very conscientious and took care of everything 👍👍 More

by Daniel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adnan Muhammad
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Sep 12, 2024 -

Empire Buick GMC of White Plains responded

Daniel, Thank you for your positive review! We are glad that our team provided you with top-notch service throughout your visit. We greatly appreciate the opportunity to work with you. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

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