Elk Grove Hyundai

The staff at Elk Grove Hyundai is always very professional, courteous, and knowledgable. They are also very friendly! professional, courteous, and knowledgable. They are also very friendly! More

Very nice guy’s and I like there service and they’re very friendly .. thanks friendly .. thanks More

I appreciated Asjah and her help fixing my car. She did not pressure or try to upswell me. She also did a great job communicating with me while I was waiting for the service to be done. She was als She did not pressure or try to upswell me. She also did a great job communicating with me while I was waiting for the service to be done. She was also honest about the parts needing to be replaced. I will be working with her exclusively More

Great service! Friendly staff! I brought my Santa Fe in for recall work. The facility is beautiful and clean. I was greeted by the nicest man who smiled and asked m Friendly staff! I brought my Santa Fe in for recall work. The facility is beautiful and clean. I was greeted by the nicest man who smiled and asked me what he could help me with. He brought me to the check in counter where the young lady was just as nice and friendly. She even asked me if I needed a ride home! I also very much appreciated how they email me the write up of other things they found so I could choose which items I wanted to add to the work order and know exactly how much the repairs cost before I picked up my vehicle. Very pleased with my first experience at Elk Grove Hyundai!! More

Fast, easy, super pleasant. The staff were professional, helpful and so so nice! Very happy with the service. The staff were professional, helpful and so so nice! Very happy with the service. More

Excellent Service, Hyundai Customer Service Representative/Staff and Uber Drivers are Professional, and very Respectful, So far I am happy with the service they provided. Representative/Staff and Uber Drivers are Professional, and very Respectful, So far I am happy with the service they provided. More

Awesome service writer, Dominic! Explains everything very knowledgeable. My car came back cleaner than when I checked it in. Love the new facility. Explains everything very knowledgeable. My car came back cleaner than when I checked it in. Love the new facility. More

The service department is wonderful if you have an appointment for basic service, but don't have your car break down. My car broke down. I had it towed to the dealership for repairs as it was under wa appointment for basic service, but don't have your car break down. My car broke down. I had it towed to the dealership for repairs as it was under warranty and no one seemed to know anything. They had no loaner available for me told me it would be at least 10 days before they could even look at it and as much as 30 days to repair. After several days of me calling and yelling I was able to get my car fixed in 4 days. When I get my car back my key fob didn't work (even though it worked perfectly fine when I have them my key) and there were popcorn and food wrappers in my car! When I asked about that I was told well maybe it's the battery! Replaced the battery and it still doesn't work. The dealership won't fix that either. Way to go Hyundai! More

Service Department does poor work and now a 2 month delay in getting an appointment! They have seen my 2019 Kona electric twice to repair under warranty my 12 volt battery system. It still doesn't work and in getting an appointment! They have seen my 2019 Kona electric twice to repair under warranty my 12 volt battery system. It still doesn't work and I've been stuck with an inoperative car at least 10 times!!! More

Dissatisfied I bought my first Hyundai from this dealership in 2018. Although I was there more than 5 hours I got the car I wanted and have been overall happy with I bought my first Hyundai from this dealership in 2018. Although I was there more than 5 hours I got the car I wanted and have been overall happy with the purchase. The sales rep was very laid back, didn’t make any promises and was very knowledgeable. I returned to purchase another car in 2019 and was expecting the same experience; no such luck. This time around I was at the dealership literally all day (10:30 a.m. - 5:00). The salesman was pushy and inexperienced. I walked away with a brand new Sonata but the car note was $30 more than the promised amount. Each time I call with a question regarding my lease I am put on hold for more than 10 minutes. I end up having to drive across town just to ask one or two questions. Very poor customer service. Once my lease is up I will NOT be doing business with them in the future. More