Elk Grove Hyundai

Horrible experience for my first time in the service department. Brand new car 6700 miles… came in for an oil change and mentioned that an engine light had come on - not on at time of service appt - was department. Brand new car 6700 miles… came in for an oil change and mentioned that an engine light had come on - not on at time of service appt - was told they could investigate at the cost of $232… I have a bumper to bumper warranty and what? Apparently the alignment was also off but for $129 they could realign. Great feature but I am not off roading so how do I know you didn’t deliver it to me that way. Tech said normally needs to be done at 12000 miles still only at 6700. Paid and asked to have a manager call me to discuss. Still waiting for the call folks. We had an amazing sales experience and were promised we would be treated like family with service dept. Well I don’t know about you but I don’t nickel and dime my family and not return their calls. Think twice about getting your vehicle serviced here. More

Horrible sales strategy. I brought in an advertising offer for $159 leasing rate per month for a 2024 Ioniq 5. After the test drive we sat down to look at the numbers and the I brought in an advertising offer for $159 leasing rate per month for a 2024 Ioniq 5. After the test drive we sat down to look at the numbers and their first offer was $ 499 leasing rate. When I was asking to explain the difference between the advertised $159 and offered $499 they let me wait another 15 minutes and then came back with a $350 leasing rate. This went on for 2 more times and overall 1 hour of waiting. I finally asked for the sales manager and they finally gave me the real leasing rate. I don’t understand that car dealers are still out there to screw every customer with fantasy prices. If I wouldn’t have declined the initial price, I would have paid almost $8000 more in leasing rate. THIS IS ABSOLUTELY UNACCEPTABLE ! More

Pleased to find a dealership service bay that provides service per appointment and keeps to agreed timelines for service. So many time at other locations…they fail to see customers in order, don’t apologi service per appointment and keeps to agreed timelines for service. So many time at other locations…they fail to see customers in order, don’t apologize and pretend you’re an idiot when trying to upsell you. It was really refreshing with Dominic at Elk Grove Hyundai. He deserves five stars. I love the car [Santa Cruz SAV] and I love the service. I’ll be back. More

Thank you for your courteous and excellent service. And thank you for being mindful of my time and getting me out quickly And thank you for being mindful of my time and getting me out quickly More

Prompt service. Friendly advisors. Kept up on progress. Answered all my questions. Thanks Dominic. Wayne Friendly advisors. Kept up on progress. Answered all my questions. Thanks Dominic. Wayne More

Execellant customer service performing a recall due on my vehicle. Paul did a great job keeping me informed what was to be done and when my vehicle was ready. vehicle. Paul did a great job keeping me informed what was to be done and when my vehicle was ready. More

We were met at the door by Jamal with a friendly greeting. Jamal listened to what we had to say and calmly worked with us and walked us through finding the car we were interested for a test drive. H greeting. Jamal listened to what we had to say and calmly worked with us and walked us through finding the car we were interested for a test drive. He explained our pricing requirements to the closer, Oscar, which made for an offer bettering our ask, which made for a quicker than expected acceptance. The best low pressure new car purchasing experience we have ever had. More

They were great to work with, Friendly and helpful. Ask for Carlos in sales. He helped me find the car i was looking for. Ask for Carlos in sales. He helped me find the car i was looking for. More

The length of time servicing my car was good. And Andrew informed me of all was done. And Andrew informed me of all was done. More

Everything was very helpful im very happy to bring my car to this dealership thans to all the staff to this dealership thans to all the staff More