Elk Grove Hyundai

Always great service from this dealership and Werners customer service was friendly and explained what my vehicle needed. customer service was friendly and explained what my vehicle needed. More

I had an appointment made for 7:00 a. m. but when I got there they didn't open until 8:00, I waited about 20 minutes before they started to open up the garages. I thought that was pretty i m. but when I got there they didn't open until 8:00, I waited about 20 minutes before they started to open up the garages. I thought that was pretty inconvenient. They also told me the service provided would take an hour to an hour and a half but it ended up taking almost 4. The service provided at checkout was quick and the girl was nice. More

Under no circumstance do I recommend this dealership when purchasing and/or ordering a new vehicle. I ordered a 2023 Palisade for my wife in November 2022, we placed a deposit on the vehicle and we were told purchasing and/or ordering a new vehicle. I ordered a 2023 Palisade for my wife in November 2022, we placed a deposit on the vehicle and we were told that we should not expect the vehicle to arrive until June of 2023. When I ordered the vehicle I was told a “non-refundable” deposit was required, after speaking with another dealership I was informed that it is illegal in the state of California to require a non-refundable deposit on a specially ordered vehicle. The vehicle arrived early on 2/6/23, we were notified that day. Once we were notified that the vehicle came 4 months early we started the process of financing with our bank and not the dealership. The representative Joe told us immediately that our bank would deny our loan request, and that we should go through the dealership for financing instead. We informed them that we would prefer to use our bank and they started communication with them to get the auto loan. We reached out to our bank on the morning of 2/7 to provide proof of income documents for the loan application, we were told by our bank that they would review our application as soon as possible and let us know by the end of 2/7 or 2/8. The loan was not reviewed or processed by the end of 2/7 however, we received a call from Joe at the dealership letting us know that our bank denied our auto loan. We confirmed with our bank the next day, they informed us that there was NEVER a denial sent to the dealership and the auto loan was still being reviewed. Joe also informed us that if we did not have the financing sorted out as of 2/8 with our bank, three days after our vehicle arrived 4 months early, he would sell the vehicle to another customer. This vehicle had a deposit in place, was ordered by me, and was in the process of being financed on short notice. Joe lied to me stating the bank denied our request. Upon further investigation, the dealership had the vehicle we custom ordered for sale on their website for much more than what we agreed on when it was ordered. Upon picking up our vehicle, we were informed that the vehicle we custom ordered had a $2,000+ fee for low jack and a wax. When we placed the order with the dealership we specifically requested the low jack not be installed, we were told that the vehicle could not be sold without the low jack. We determined that the vehicle can be sold without the low jack and that they lied. They also ran my credit, causing my score to decrease for no reason. This place does not care if you order a vehicle or place a deposit on one, they will try to sell it right out from underneath you. Considering the short timeline we worked with and the lack of communication regarding the arrival of the vehicle you would think the issue may have been resolved. Instead, this dealership, specifically Joe, decided to lie to make more money. Joe called me late in the evening on multiple occasions, lied about loan processing, and listed our vehicle for sale while it had a valid (illegal) deposit on it. I always thought purchasing and ordering a brand-new vehicle would be an exciting process and this is the experience we got, truly despicable and disappointing. We will be moving forward with other avenues to reprimand this dealership, and Joe, for their disgusting actions. More

This dealership and sales time and fiancé department were spot on the best we could ask for .. Brain was easy to understand and answered everything we asked even as it for late . The sales team were amazing spot on the best we could ask for .. Brain was easy to understand and answered everything we asked even as it for late . The sales team were amazing thank you Daniel and all the team ! More

Salesman AJ was a pleasure to work with. He went out of his way to find a car that was perfect for our needs. Finance was fast and easy and the dealership gave us top dollar for our trade. He went out of his way to find a car that was perfect for our needs. Finance was fast and easy and the dealership gave us top dollar for our trade. More

I loved the experience here. They are so nice and knowledgeable and they did not pressure me at all. It was my first time buying a car and they made the process seamless ! They are so nice and knowledgeable and they did not pressure me at all. It was my first time buying a car and they made the process seamless ! More

Very informative & helpful staff. Great experience! Will definitely use this service again! Loved the car wash! Great experience! Will definitely use this service again! Loved the car wash! More

Dominic did a great job. Asked questions addressed my concerns.. he come to get me when car was ready. Let me know why battery conditioning couldn’t be done. Very polite a Asked questions addressed my concerns.. he come to get me when car was ready. Let me know why battery conditioning couldn’t be done. Very polite and thorough More

Excellent Customer Service and Nice, friendly and Professional Staff. Did Excellent Job on my car. Professional Staff. Did Excellent Job on my car. More

Poor attitude on phone sounded annoyed to answer questions that he would answer to on the computer....drove 80 mile round trip only to be told that the last person to work on my car didn't set the s questions that he would answer to on the computer....drove 80 mile round trip only to be told that the last person to work on my car didn't set the service indicator light right. Really? I was charged $400 for a who knows what since setting the time for my next service wasn't done properly. I asked to talk to a manager only to have some young guy say what are we supposed to about it? DO YOUR JOB! DO IT CORRECTLY and LOOK UP the art of customer service! I left a message with manager....NO RESPONSE. I recommend taking car somewhere else! More