Elk Grove Hyundai

Was greeted with friendly customer service who had a smile and was very very courteous. smile and was very very courteous. More

Exceptional Customer Service! Personalized, treated like royalty. Very clean facilities. All the staff were super friendly! Personalized, treated like royalty. Very clean facilities. All the staff were super friendly! More

Excellent customer service 👏 Very highly experienced, courteous and friendly staff. Outstanding time schedule, take you at your appointment time. courteous and friendly staff. Outstanding time schedule, take you at your appointment time. More

The Service department was easy to reach to make an appointment. When I arrived they were ready for me and my car serviced while I waited. They had coffee, pop corn, and tv to pass the time. Asjah, pro appointment. When I arrived they were ready for me and my car serviced while I waited. They had coffee, pop corn, and tv to pass the time. Asjah, pronounced like Asia, was very courteous and helpful. She explained what was going on and answered a few questions that I had. When our car was ready she sent a text and when I got there the car was washed and ready to go! Elk Grove is closer to my home but even if it wasn't I would return here just because of the customer service. More

The staff is very friendly and quick to answer all my questions and the options available to me. I felt like my needs were heard and answered. questions and the options available to me. I felt like my needs were heard and answered. More

The service staff was friendly and cordial. The explained everything in detail what was being done and the additional work I need I my car. The explained everything in detail what was being done and the additional work I need I my car. More

This is a dealership like no other. They’re super friendly, very helpful and very knowledgeable. Both the sales and service departments are great to work with. They’ve made me a very lo They’re super friendly, very helpful and very knowledgeable. Both the sales and service departments are great to work with. They’ve made me a very loyal Hyundai customer. More

In September of 2022, I called into this dealership to reserve a 2023 Palisade Calligraphy. I was told that in order to reserve that car I would need to put down a “non-refundable” $3500 deposit to hold t reserve a 2023 Palisade Calligraphy. I was told that in order to reserve that car I would need to put down a “non-refundable” $3500 deposit to hold to car, which after speaking with other dealerships I found out is illegal to require. At the time I called and spoke with the dealership the car was listed with a $7500 market adjustment fee. During the 4 months it took for the car to arrive, the $7500 market adjustment fee had been removed from the website and had been replaced as a “protection plan” that was listed at $1989. So I reached out to Cedric Gordan, one of the Sales Managers, and if the $7500 fee had been removed and if so what would I be paying now. In which he responded that the $1989 is all that I would be paying. After 4 months I finally got the call that the car had arrived to the dealership. Once we got there Jared the salesman took us on our test drive and explained all of the different items within the car. Once the test drive was completed we went in and were handed a piece of paper with the price of the car, which included a $7500 market adjustment fee and the $1989 protection plan. My wife and I informed Jared that this was not what was promised to us. At this time he went and got Joe Richardson, who was another Sales Manager at the dealership. From the beginning of our conversation he gave off a hostile and condescending attitude. I explained to him what Cedric had told us, and even sent him the emails showing this. He went back and talked to his boss and came back and basically told us that what had been told to us over a multiple month period wasn’t going to happen. I asked him for a pricing breakdown, which he said he would get and never brought over to us. At that point he never came and talked to us again, he just had the finance person Dave come over and talk with us, basically meaning any further negotiation was finished. Once the papers were signed, our salesman Jared was doing one last walk through of the car before having it detailed at which time one of the seats wouldn’t fold when using the button in the trunk. He had it send over to the service center to get worked on which took an additional 2 hours to complete AFTER we signed the papers. Once we finally got the car home I noticed a residue on the hood and trunk of the of the car. I called the dealership and spoke with another sales manager Jeff Oswald. He asked me to bring the car back in the following weekend to get the residue buffed out. Once there they determined they would need to outsource the work to a local body shop and that he would reach out to me in a few days. I was called back by the service department several days later to bring my car in to get the residue removed. I understand things happen, but from the time they called me saying the car arrived to the time my wife and I went to pick it up, they already had the car for a week. There were all of these random items could have been taken care of before we even set foot on the lot. Then once we had it, it took another 3 weeks to get everything resolved. The customer service from majority of the employees I came into contact with was non-existent. The delivery dates kept changing and I was never called to be told it changed. The only way I found out they had changed was by calling in to talk to someone myself. The sales experience with Joe came off unprofessional and rude. Dave in the finance department was great, Jeff Oswald was great making sure out car was serviced correctly, and the General Sales Manager, every time I spoke with him he was professional and courteous.I expected a better customer service experience. I understand that not much can be done at this point since the deal is already done and they have our money, but if it wasn’t for the fact that my wife and I had just welcomed our second child to our family and were in desperate need of a larger family vehicle we would have gone elsewhere. More

Courteous, friendly, patient, informative, helpful, all the makings for me being a totally satisfied customer the makings for me being a totally satisfied customer More

Staff kind&quick& competent! Got uber in few minutes...made sure i got off safely Got uber in few minutes...made sure i got off safely More