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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,109 Reviews

1,109 Reviews of Elk Grove Ford - Service Center

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April 09, 2024

Good service and my vehicle was ready when promised. Convenient location close to where I live. More

by threetangovictor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gianna Stellato
Apr 10, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 09, 2024

I had problems with my 2010 truck and took it to Elk Grove Ford. Within 36 hours they got back to me with bad news. I needed a new truck. I found a truck that I liked and Trevor assisted me, with real p More

by rockpig68
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor and Matta
Apr 10, 2024 -

Elk Grove Ford responded

Thank you so much, Jeff, for your kind words for Trevor and Matta and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 09, 2024

They got my service done quickly the staff was friendly and I will definitely be bringing my truck back More

by fbanburns
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Apr 10, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 09, 2024

Great service. Fast prices I originally was at Downtown Ford, they charged me over $3000 for the same job and you guys did a much better job of it. Thank you. Howev More

by pam.schoemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Apr 09, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Pam, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 09, 2024

reply in a timely manner very professional. worked to solve the problem . easy to wi=ork with More

by BIGGAR310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 09, 2024

Howdy it is very good every one is very helpful the service was great I will keep coming back More

by stormmcwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 08, 2024

Good job. Completed on time. so, I don’t really have anything else to say. I hope that’s all right. More

by CSIMPSON9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t have the name of the person I worked
Apr 09, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 08, 2024

Quick Lane service was easy. Check in a breeze. Service was done in a timely nanner. More

by BETSYPATTERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Apr 09, 2024 -

Elk Grove Ford responded

Betsy, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 08, 2024

I made an appointment and was seen on time and was out of there pretty quickly. I I am very happy with the service I received. Thank you!! More

by LEQUISIABUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Elk Grove Ford responded

It's great to hear that Cale was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 08, 2024

Did a great job. Just a little pricey. Still need more done but thank God it's nothing that has be done right away. More

by GWENDOLYN.NANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzy
Apr 08, 2024 -

Elk Grove Ford responded

Thank you, Gwendolyn, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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