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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
491 Reviews

491 Reviews of Elk Grove Ford - Service Center

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June 10, 2024

Kind staff that helped service my Ford F-250 quickly, correctly, and in a timely manner. More

by SEROSRACING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 09, 2024

Good service except it took more than three hours to do an already scheduled appointment for an oil change. More

by ort223gamas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cale and our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 09, 2024

Saul was very helpful. I brought my car in for an oil change and service check. He looked up our previous service and noticed we had a prepaid maintenance plan and let me k More

by GLENN3SANDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Reyes
Jun 09, 2024 -

Elk Grove Ford responded

Thanks, Sandra, for sharing your thoughts about your experience with Saul here at Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 08, 2024

The service manager for the diesel pickup area is very helpful and will go out of his way to make sure you're needs are met. More

by CLIFF19
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service manager only
Jun 09, 2024 -

Elk Grove Ford responded

Thank you, Cliff, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 08, 2024

I quality service by the Dealership. They communicated with me what they were doing and kept me apprised of what was being done. I also appreciated how personable they were. They were ve More

by kenlewis156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Elk Grove Ford responded

Ken, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 08, 2024

Very accommodating even though my car was there a week. Micheal handled matters well with situation More

by SHEILAHOUCK321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jun 09, 2024 -

Elk Grove Ford responded

Sheila, it's great to hear that Michael was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 08, 2024

They were able to provide me with service through their mobile vehicle it was great More

by VIANCAHEREDIA1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 08, 2024

The arrival area was clean and staff were engaged with advice on the store facilities. More

by Gary Yowell
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
N/A
Jun 09, 2024 -

Elk Grove Ford responded

Thanks, Gary, for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 08, 2024

I really appreciate the great service from both Irene and Ivan. Their service was very kind, friendly and overall exceptional. More

by MARNAN_R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irene, Ivan.
Jun 09, 2024 -

Elk Grove Ford responded

Thank you so much, Marnan, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

June 08, 2024

Service was diagnosed right on point. Service department was helpful with a shuttle for the days I didn't have transportation. More

by karipark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 09, 2024 -

Elk Grove Ford responded

Kari, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford; we look forward to having you as a valued customer for many years! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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