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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
925 Reviews

926 Reviews of Elk Grove Ford - Service Center

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January 22, 2024

Best dealership to have our cars serviced . We love Elk Grove Ford and their staff. More

by TXDURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 22, 2024

The service was completed in a timely fashion and staff was courteous and communicated well. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business, Mary, and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 22, 2024

Service was great. Short staffed so took a little longer than normal. Service tech was awesome. More

by JCROSSC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Elk Grove Ford responded

It's great to hear that Cale was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 22, 2024

Quick and simple Respectful, cordial, organized, informative, he explained the different between Quick lube and service department More

by Jayinbox85
Recommend Dealer
Yes
Employees Worked With
Ivan Reyes
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Jul 15, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 21, 2024

Employees are very kind, friendly & knowledgeable. They looked at my brakes for the squeaky noise but couldn’t find the problem so they didn’t charge me. More

by HUGGLITTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan
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Jan 22, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 20, 2024

Everyone went out of their way to help take care of my car on my visit. More

by RANDYJONES2GO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience, Randy! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 20, 2024

Ford Elk Grove did an excellent job. They we're on time. They were also very polite. I will definitely return. More

by gayleflamingo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 20, 2024

They serviced my car, fixed the transmission, and found a problem I didn't know about. They did a great job. More

by Bill Avenell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, Bill, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 20, 2024

When I arrived for my appointment there were 10 plus cars ahead of me I was told it would be over four hours. No freakin way. Cancel the appointment and went over to the diesel department, Tony. He told me h More

by russhudson
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Tony truck Department
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Jan 21, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony met your expectations. Thank you for choosing Elk Grove Ford, Russ, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 20, 2024

Randy was very helpful and considerate. He found the problems and determined that one was a warranty issue. More

by JERRRYLYNETTE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Baptista
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Jan 21, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Randy met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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