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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
926 Reviews

926 Reviews of Elk Grove Ford - Service Center

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January 24, 2024

I have been coming to Elk Grove Ford for years. With two different vehicles for oil changes specifically. Always treated very well exceptional service, great deal More

by BCF775
Recommend Dealer
Yes
Employees Worked With
Quick Lane representative for a 3:45 pm oil change appointment
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Jan 25, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 24, 2024

Very exceptional Very exceptional experience and friendly employees. Would recommend the dealership to my friends More

by evelynalice
Recommend Dealer
Yes
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Jan 25, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 24, 2024

Did not deal with the dealership they came to my house My mechanic came to my house More

by Bhottman
Recommend Dealer
Yes
Employees Worked With
He explained everything he was doing
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Jan 25, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 24, 2024

They did a great job with the service of my vehicle. The problem was identified and resolved quickly and efficiently. More

by SEALH
Recommend Dealer
Yes
Employees Worked With
Nikhil Praha
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Jan 25, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 24, 2024

The service advisor was nice enough and had decent customer service but the express oil change was horrible. The guys were playing around the front desk while customers are waiting and not being atten More

by oeht00
Recommend Dealer
No
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Jan 28, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 23, 2024

Recommended replacement of lug nuts as factory lug bugs are stripped. The only people to remove the tires was the dealership. Why am paying for new lug nuts? More

by Lyndongreco
Recommend Dealer
No
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Jan 27, 2024 -

Elk Grove Ford responded

Thank you for bringing this to our attention, Lyndon, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 23, 2024

I was told my vehicle was going to be ready in two weeks went back they added Another two weeks so I went back again a month later then they said they were gonna be done with it 2 to 3 months More

by Djxcav8
Recommend Dealer
No
Employees Worked With
Mike campus
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Jan 27, 2024 -

Elk Grove Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 23, 2024

The man that helped me was wonderful. New speaker is great and window too ysy More

by Bahnsenb1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 23, 2024

Everything was professional and completed in a timely manner. I am very pleased with my visit. More

by amorjordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 23, 2024

Pleasant, efficient, knowledgeable and were very happy/ helpful in answering my questions. I will certainly recommend the facility and their excellent staff. More

by CARPHIL1947
Recommend Dealer
Yes
Employees Worked With
Quick lane staff
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Jan 24, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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