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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,100 Reviews

1,100 Reviews of Elk Grove Ford - Service Center

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April 29, 2024

Ok nice clean respectable Efficient kind fast good workers Accurate joyful right attentive special time More

by lindagarland.lg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lane oil change
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Apr 30, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, Linda, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 28, 2024

I’m glad EGF serviced my Ranger Also rear brakes Very satisfied Thank you Scott More

by sbiverson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic or mechanics envolled
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Apr 28, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 28, 2024

Made my day easy by supplying me a free ride both ways! Thank you much More

by KDUG23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 28, 2024

Great Communication with service I feel fortunate we’re so close to a great delesr. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Apr 29, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Mary, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 27, 2024

I've been pleased with the quick lane staff and the service the technicians have performed on my F-150. More

by JasRob
Recommend Dealer
Yes
Employees Worked With
Service Advisor Saul Reyes
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Apr 28, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 27, 2024

They took care of a water problem zi had in my car. Was shown one thing I could take care of. The service took care of the other problem and uncloged and clean the other problem. More

by rachel.fedorenko.1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2024 -

Elk Grove Ford responded

Hi Rachel: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 27, 2024

Very good people seemed knowledgeable clean area they kept you in the loop on your vehicle More

by DELANEY9975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2024 -

Elk Grove Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 27, 2024

They looked at my concerns even though the issue went away before my appointment day More

by KENBPOLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with sales this time
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Apr 28, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, Ken, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 27, 2024

Great Service. Quick and easy. Came in without an appointment and they still accommodated me. More

by RINI.BHATIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quicklane
Report | Print
Apr 28, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

April 26, 2024

It’s very clean your employees were very polite. I have mentioned to my colleagues hopefully they will try you out soon. More

by JULIANOLOPEZ57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Julian, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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