Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Elk Grove Ford - Service Center

Elk Grove, CA

4.3
687 Reviews

687 Reviews of Elk Grove Ford - Service Center

Sort by
September 09, 2024

Service is great but expensive. Parts were nice but not organized. I ordered a part and had two come in once and call twice before they figured out what happened. More

by kirstenpotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Elk Grove Ford responded

Kirsten, Thank you so much for your kind words for Cale, and for taking the time to leave us this wonderful service feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 09, 2024

Always a pleasure working with Tony and his crew. Straight questions, and straight answers. Another job well done. More

by 1king66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul, Cameron, and Tony diesel service.
Report | Print
Sep 10, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 09, 2024

Repaired a locking problem and stop working the next day. Way too hard to get a hold of service and fleet department More

by Jose C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony?
Report | Print
Sep 12, 2024 -

Elk Grove Ford responded

Jose, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 08, 2024

Fast reliable service and tgey keep you informed. Love Elk Grove Ford Service and I live in Roseville. More

by tgalvanrg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony un fleet
Report | Print
Sep 09, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with Tony and our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 08, 2024

Why do they not order my parts for an oil change ahead of time and have them there for my appointment? I was told the appointment is just to hold the time and they need to get the part still since they are n More

by Chevydude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 07, 2024

Over all good service provided me a ride home and delivered my vehicle to my home after it was finished. The rep that helped me in Quick service was absolutely the best. The 2 lady’s sitting behind More

by MDZMUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 07, 2024

Nice service very helpful people get it done fast and they help me even when my appointment was for another day More

by Valera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 07, 2024

They are very professional. They got me in and out on time. I've always had a great experience there. More

by ktoburen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 07, 2024

Working with Lizzie has been wonderful. Quick efficient and honest. Great experience. Thanks! Kat Salinas More

by salinasfambam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lizzie
Report | Print
Sep 08, 2024 -

Elk Grove Ford responded

Thank you so much, Kat, for your kind words for Lizzie and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

September 07, 2024

Very friendly. Explain what's going on. Gave me a ride home AND delivered my truck when the job was done. More

by JSTREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Sep 08, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

1
...
6
7
8
...
69