Elk Grove Ford - Service Center

Nicholas was very attentive and assisted me. Overall, the service in the past has been pretty slow where I have to seek out someone for help. The service was quick, and they were able to fix my Overall, the service in the past has been pretty slow where I have to seek out someone for help. The service was quick, and they were able to fix my problem with the affordability and swiftly. More

Excellent customer service. work was done in a timely matter. Prices of the service is great work was done in a timely matter. Prices of the service is great More

Service was prompt, but the price seems a bit steep I think the invoice should be more detailed about what we received for what we paid. think the invoice should be more detailed about what we received for what we paid. More

Had a great experience on customer service from Mike to get my truck fixed as promised on time ,outstanding customer service, responsible, friendly and professional. get my truck fixed as promised on time ,outstanding customer service, responsible, friendly and professional. More

Excellent Describe the process with the repair, and reviewed with the mechanic, double check the concerns reviewed with the mechanic, double check the concerns More

It was great customer service and great person who was helping me I don't have appointments that time but they take me in with there busy schedule thank you so much for helping me out helping me I don't have appointments that time but they take me in with there busy schedule thank you so much for helping me out More

Excellent except the person answering the phone (front desk) did not want to transfer me to a live person. Always went to Vm. desk) did not want to transfer me to a live person. Always went to Vm. More

Although I was told I could drop the car off the night before my 7 o’clock appointment there was no one to advise me where I should go and when I did ask someone they directed me to the wrong spot. The ne before my 7 o’clock appointment there was no one to advise me where I should go and when I did ask someone they directed me to the wrong spot. The next morning the service agent did call me just before 8 o’clock asking me again what the problem was that I was coming in for. He texted me the number where I could reach him which I did about 2:30 in the afternoon. They still had not looked at my car level on diagnosed what the problem was. He was advised that I needed to take the car home and could not leave it overnight , so they did finally get it in. The diagnosis was a bad key fob which was causing the locks to go on and off in the horn to beep on its own. It does make me question why the windows went down on their own. They further diagnosed the fact that the back up image was upside down as a bad camera . This question as well but it could be. I took the battery out of the key fob and have not had a problem since so maybe they were right More

Very amazing service! They did everything right away and very fast! I recommend them to everyone. They did everything right away and very fast! I recommend them to everyone. More

Very knowledgeable and polite. Fast service kept me updated on progress. Coordinated transportation to my home Fast service kept me updated on progress. Coordinated transportation to my home More