Elk Grove Ford - Service Center

The wait time was only about 30 minutes. I was very satisfied with the service I was very satisfied with the service More

No hassle oil change appointment. Very quick service.. Convenient and .reliable. comfortable chairs in the waiting area. Very quick service.. Convenient and .reliable. comfortable chairs in the waiting area. More

This was my first visit. It was simple and easy! Great work! I felt taken care of! It was simple and easy! Great work! I felt taken care of! More

Always fast and courteous quick service! Runs smooth. Can't remember his name though. Sorry. Thanks! Runs smooth. Can't remember his name though. Sorry. Thanks! More

I appreciate that my car was in and out in minutes, and I was informed. was informed. More

The service was quick. it was easy to schedule an appointment. The employees are very helpful. it was easy to schedule an appointment. The employees are very helpful. More

Good service friendly and helpful service writers would recommend dealership to people have leased and bought a vehicle at the dealer recommend dealership to people have leased and bought a vehicle at the dealer More

Great service. Really appreciated the home service will definitely use this service in the future again Really appreciated the home service will definitely use this service in the future again More

Every time I have come for mileage based services (not just an oil change) I have received subpar service. Last year the key from the fob was lost, the headlights were dead, the brake fluid reservoir was just an oil change) I have received subpar service. Last year the key from the fob was lost, the headlights were dead, the brake fluid reservoir was not properly attached, and the battery died a week later. The service manager took care of the issues so I decided to go ahead and give it another try. The check engine light came on, I made a 7:45 am appointment and stated I would need to know by 3 pm if I would not be getting the car back. At 3:30 pm I reached out to find out the technician was just getting started. What is the point of an early appointment if the car sits all day? I can the specific error code but the technician could not find the issue, noting that the spark plugs were well worn. But by now it's too late to complete a change. Make an appointment for Monday for 100k service. When I get the car back, the exterior thermometer read -40°F. Thinking it could just be an issue like when getting a car wash, I drove around town a bit. Problem did not resolve, came back. Instead of being someone to fix the issue, I was told i could make an appointment for the next day. Once again, when I described the issue what was said was not conveyed...I specifically stated there was an issue with the thermometer... the appointment was written up as "CUSOTMER WAS JUST HERE AND IS NOT TOO HAPPY" You bet I wasn't too happy. Fortunately the thermometer finally fixed itself, meaning I do not have to deal with the service department again. More

Customer attention is great! Your employees listen, understand and explain everything that you have asked Your employees listen, understand and explain everything that you have asked More