Elk Grove Ford - Service Center

No one to talk to on the phone. Mistakes made every appointment. After several trips to the dealership to resolve mistakes ordering recalled parts. I still had to pay for a $30 tire Mistakes made every appointment. After several trips to the dealership to resolve mistakes ordering recalled parts. I still had to pay for a $30 tire repair. Four appointments and still scheduled it incorrectly. Every appointment Ive had since purchasing my truck has been a fiasco scheduling and ordering. More

Great experience as always. Appt time and fast turnaround. My experience was great as always. I was admitted for service at the time of my appointment and my service was complet Appt time and fast turnaround. My experience was great as always. I was admitted for service at the time of my appointment and my service was completed faster than promised. More

It went great Everyone did a great job including the salesman including the dealer sales representative including the oil changer including the everybody else salesman including the dealer sales representative including the oil changer including the everybody else More

Not sure how anyone can afford the service, $ 200 + diagnostic on everything they do and on top of that adding more and more charges for any step they do. They won’t see me nor my vehicles any more diagnostic on everything they do and on top of that adding more and more charges for any step they do. They won’t see me nor my vehicles any more More

I took my Escape to have the battery checked. There were a couple of recalls. And the Heads up unit replaced under warranty. I was no hurry, but they got everything taken care of and delivered my There were a couple of recalls. And the Heads up unit replaced under warranty. I was no hurry, but they got everything taken care of and delivered my car to my house, because I was unable to go get it. Excellent work and they treated me like I was an important customer, thank you. More

Leary if all maintenance is completed. Said all fluids topped off. Driving in snow. Wanted to clean windows and liquid was empty. Said all fluids topped off. Driving in snow. Wanted to clean windows and liquid was empty. More

I had a great experience. I dropped off my vehicle in the morning at Elk Grove Ford. They gave me an Uber ride home, and then when the service was done, they dropped it off in I dropped off my vehicle in the morning at Elk Grove Ford. They gave me an Uber ride home, and then when the service was done, they dropped it off in my driveway. It was Great ! More

We took car in for a simple oil change. No other issues were going on at time of oil change. The next day we could not drive the car. We had the car towed in and was told today a new engine No other issues were going on at time of oil change. The next day we could not drive the car. We had the car towed in and was told today a new engine was needed. More

Very good Mike kept me up to date on all actions. Mike is an asset to the dealership. Mike is an asset to the dealership. More

Everything went very well with our service. We have no complaints with our service, we had a great experience. We have no complaints with our service, we had a great experience. More