Elk Grove Ford - Service Center

Took my company fleet car in for recall issues that caused my Ford Fusion to become inoperable. They stated Ford does not offer replacement vehicles for the recall issues. What doesn’t make sense is. caused my Ford Fusion to become inoperable. They stated Ford does not offer replacement vehicles for the recall issues. What doesn’t make sense is...why would you not offer replacement vehicles if the recall causes the car to not be drivable??!! Must be a quick fix. They just can’t get to it for 3 days. Also, I had my car towed there and dropped off before 8am and they did not call me until 5:30pm, only after I left a message for them to call me. I still have not spoken to a service advisor! I will never bring my fleet car to Elk Grove Ford again. Nor will any of my 6 other Ford fleet cars be brought there! More

Horrible Fleet Department both SALES & SERVICE Horrible Experiences with the FLEET department all around. Once with the Fleet sales, I NEVER heard back when trying to find & buy a truck for our bus Horrible Experiences with the FLEET department all around. Once with the Fleet sales, I NEVER heard back when trying to find & buy a truck for our business, I called multiple times. I suppose they don't want to sell their trucks. That was in November & December of 2019. Today, I called the service department to try to purchase a key duplicate key for a Ford F350, I was told I had to speak with the Fleet & Diesel department... they told me they needed to schedule an appointment to get the duplicate done, they would call me back in 15 minutes to schedule. 2 hours went by, nothing. I called them back because since that specific truck was not in use today and if they had an opening, I wanted in. If not, I would have needed to set it for a weekend appointment since the trucks are normally in use during the week. I was told by Matt that he had just spoken with the scheduler and she would call me to schedule in 5 minutes, she had just gotten in from wherever. Ok... I waited... It's been over 2 hours and still no call. I looked up a local locksmith shop and was given all the information I needed over the phone, they have the key I need in stock, and we can walk in anytime we would like, no appointment needed, it should take them about 10 minutes to do. More

Service John Luna is phenomenal,. Better communication is needed in the service department and a new service manager would be great. Thanks John for your pat John Luna is phenomenal,. Better communication is needed in the service department and a new service manager would be great. Thanks John for your patience and understanding because of you we will stay loyal Ford customers. More

Quick Lane Just got my Edge's oil changed. They were efficient and polite. Highly Recommended. The Cashier who helped us was really nice too. Helpful hint: Just got my Edge's oil changed. They were efficient and polite. Highly Recommended. The Cashier who helped us was really nice too. Helpful hint: Make an Appt. More

Lots of Excuses I took my 2018 Ford EcoSport to Elk Grove Ford for several warranty issues (this is after almost 1 year of driving and 3,00 miles) so I could determin I took my 2018 Ford EcoSport to Elk Grove Ford for several warranty issues (this is after almost 1 year of driving and 3,00 miles) so I could determine what warranty issues I needed to have checked: (1) The radio frequently resets itself to AM and requires me to re-select the radio station source, and the audio settings will not “save.” The immediate response from the Service Representative was that “Ford Warranty will not pay for the time needed to troubleshoot a problem – only to repair the problem. As it turned out, the radio station problem did not happen at the dealer, so they did nothing. The problem happens about once each week, but they tell me I have a bumper to bumper warrantee for 3 years – how will that help me if they will not troubleshoot the problem? (2) The rear window washer shoots a stream of water on the rear window (not a spray as the front windshield washers “spray”) – demonstrated to the service representative – their answer – we checked another EcoSport on the lot and it does the same thing, so there is no problem. One of my complaints was that the transmission shifting seems sluggish, and they had the Service MANAGER ride on a road test – before the road test, he remarked that the vehicle only had less than 3,000 miles on it, and he told me I need to drive it more – the car needs to be driven. I do not need anyone telling me how to drive my vehicle and there is nothing in the FORD manual that demands that I drive my vehicle a specific number of miles. The Service MANAGER suspected that the problem with the radio was related to the battery voltage dropping to a certain percentage because of the engine turning itself off and re-starting at stoplights. Seems like that is something they can check and confirm or…find the real cause and correct it. During the road test, the Service MANAGER asked me if I bought the vehicle from Elk Grove Ford – I said NO because they quoted a price that was more than $2,000 higher than what I eventually paid for the same vehicle with the same options. I plan to write a letter to this dealership and Ford HQ to let them know that making excuses to customers who take time from their day to schedule appointments for warranty work only reflects badly on the local business and FORD. Simple answer: Troubleshoot the problems, Fix the problems, and stop making excuses! The result will be happier customers who trust Ford and your dealership! More

The common dishonest auto stealership. Just the typical over priced dealership. Parts marked up by several hundred percent and be prepared to wait for at least several days for anything to Just the typical over priced dealership. Parts marked up by several hundred percent and be prepared to wait for at least several days for anything to get fixed. More

Pushy salesman, horrible service experience I don't like to leave bad reviews because I know customer service can be tough. That being said, this place has made too many mistakes to be ignored I don't like to leave bad reviews because I know customer service can be tough. That being said, this place has made too many mistakes to be ignored at this point. The only nice thing I can say is that the service managers are very easy to work with. At this point I'd rather deal with poor customer service and good repairs. I bought a lemon/2006 Ford Escape from them in August 2010 with a 36k/3 yr. warranty. The salesman was pushy and lied several times about options. In December my transmission went out. I knew this was a likely event, as I had done research on the car. It was covered by the warranty, so it wasn't the end of the world. They did however take 2 weeks to decide whether to fix it or replace it. Another 6 months goes by and my panel control module (computer) goes out. This was not covered by the warranty. The car was useless without it, so I paid the 2k to replace it. This is where the ridiculous mistakes started happening. When I got the car back I had several electrical issues. My cruise control was spotty, as well as the power locks on the driver side door. I brought it back in to have them looked at and they magically worked when the mechanic took it out or a drive and he said to bring it back when it happened again. It happened as I drove away, but it was closing time. I live an hour away, so I just dealt with the electrical issues. Next, my brake lights stopped working. I tried to replace the bulbs and it kept blowing fuses, 10 to be exact. I brought it in to find it was an issue with a current being grounded at the junction box. They made some minor repair, and didn't replace the junction box. When I drove away my back passenger blinker didn't work. Again, I tried to replace the bulb and it blew the fuses. I brought it in a month later to have them tell me it was the junction box. They decided to replace it and it was covered by the warranty. All the while I am paying $100 deductibles, for a mistake that should have been rectified the first time. I had the cruise control looked at and it was an issue that was not covered by the warranty. They failed to tell me this until I received the bill, which charged me 62.50 to have it looked at. I find this a little odd since the cruise control wasn't an issue until they replaced my panel control module. Why I am I paying for them to fix their mistakes??? I tried to check the car to make sure things worked before I left the lot, as the mistakes were piling up. I didn't find anything until I stopped for gas. The clicker to lock and unlock the car didn't work anymore. I was flabbergasted that I drove away with ANOTHER issue. Needless to say I will never buy another car or warranty from this company. If their service department was not part of the deal I would never have returned and I suspect they would not be in business at all. More