Elk Grove Ford - Service Center

Update to my last review. Elk Grove Ford to me the repair was a $3100 timing chain replacement from just the experienced shop foreman hearing it. Took it to a honest mechanic Elk Grove Ford to me the repair was a $3100 timing chain replacement from just the experienced shop foreman hearing it. Took it to a honest mechanic and it was on the idler pulley going out. Once again stay away from Elk Grove Ford and their “EXPERIENCED TECHNICIANS”. Now I know why tue shop foreman said he’s keeping the lights on at this dealership. He’s ripping customers off with unnecessary, costly repairs More

I would like to say i bought my car here last year that was a very fast experience and they low balled me on my trade in. Secondly Kyle the service manger is one nasty human being! I hate that i have to de was a very fast experience and they low balled me on my trade in. Secondly Kyle the service manger is one nasty human being! I hate that i have to deal with him everytime i get my car fixed. he is so rude and terrible customer service. My extended warranty is set up to go through them first when i have a JEEP! you would think you would go to jeep not ford to get your car fixed. He said well you can’t fix it and there’s nothing you can do and just nasty. i will never recommend this place i hope someone talks to him and gives him a lesson on customer service! I paid 40k for my car so i feel as i should get some better service! also i have had not so pleasant interaction with finance as well too long to keep going on and on’ DO NOT BUY YOUR CAR HERE! More

Made an appointment to get new tires and an oil change. When I arrive they tell me they can’t even order new tires because they got bought out and need to wait for the system to reset to get access to the When I arrive they tell me they can’t even order new tires because they got bought out and need to wait for the system to reset to get access to the system. Hopefully they could order tires on Monday, this was Thursday. Go to any other Ford dealer but Elk Grove Ford! More

Another unhappy customer. Do yourself a favor and take your Ford anywhere but here for service. We brought our vehicle in to get a check engine light diagnosed, they could not Do yourself a favor and take your Ford anywhere but here for service. We brought our vehicle in to get a check engine light diagnosed, they could not provide a reason or fault for the code, but instead tried to have us pay for add-ons that "might" fix the issue. They refused to properly troubleshoot the issue to determine what was causing the error, instead it was a guessing game. The service manager made it clear that this service department does not care if the customer is satisfied, they only want to collect your money. We will not be coming back. More

I recently purchased a 2014 hybrid plug in fusion from Maita where I work ) I had the best reception from Irene. Steve Cook was my service advisor. Great attitudes from both. Thank you (10’s) for them Maita where I work ) I had the best reception from Irene. Steve Cook was my service advisor. Great attitudes from both. Thank you (10’s) for them both. Ronald Nettingham More