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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
934 Reviews

933 Reviews of Elk Grove Ford - Service Center

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March 07, 2024

I had a very unpleasant experience at the Elk Grove Ford Dealership. They have refused to repair my concern for the back seat being unaligned and took my truck into service on Friday 2/16/24, where the serv More

by KAS9058
Recommend Dealer
No
Employees Worked With
mark
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Mar 11, 2024 -

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Mar 13, 2024 -

KAS9058 responded

The total experience at Elk Grove Ford has been very poor. Starting with the 3 times I have already come to repair my back seat, it was a concern since purchase and the 3rd visit ended with my service advisor Mike, telling me that they can’t do anything about the back bench seat which is split and one side sits 2 inches lower than the other side, also he never wrote my truck up for service on the 3rd visit and no documentation was made that I even brought my truck and they had it for 6 hours. I decided to call the general manager Cale, who recognized that we did have a concern since purchase and he asked why we were even coming to the dealership to get it fixed with them, he repeated it 4 times saying why would I come to Elk Grove Ford service. This struck me as very wrong considering I purchased my vehicle with this dealer and my truck is brand new. I have had repeated poor service interactions with the team and they completely have refused to find a fix for my back bench seat which is not sitting flesh all the way across, as 1/2 of the seat sits 2 inches lower. I am not satisfied with the way in which the entire situation has been handled by the service department and the sales team, who initially said they would have it repaired immediately. I received this email to see what can the dealership do? I just want my back bench seat to be fixed as a brand new truck should have a proper seat that is completely flesh all the way across.

Mar 13, 2024 -

KAS9058 responded

The total experience at Elk Grove Ford has been very poor. Starting with the 3 times I have already come to repair my back seat, it was a concern since purchase and the 3rd visit ended with my service advisor Mike, telling me that they can’t do anything about the back bench seat which is split and one side sits 2 inches lower than the other side, also he never wrote my truck up for service on the 3rd visit and no documentation was made that I even brought my truck and they had it for 6 hours. I decided to call the general manager Cale, who recognized that we did have a concern since purchase and he asked why we were even coming to the dealership to get it fixed with them, he repeated it 4 times saying why would I come to Elk Grove Ford service. This struck me as very wrong considering I purchased my vehicle with this dealer and my truck is brand new. I have had repeated poor service interactions with the team and they completely have refused to find a fix for my back bench seat which is not sitting flesh all the way across, as 1/2 of the seat sits 2 inches lower. I am not satisfied with the way in which the entire situation has been handled by the service department and the sales team, who initially said they would have it repaired immediately. I received this email to see what can the dealership do? I just want my back bench seat to be fixed as a brand new truck should have a proper seat that is completely flesh all the way across.

March 06, 2024

Every thing went well except for about a 2+ hour delay because the Ford online system went out More

by SAMKING0
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Micheal Capas
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Mar 06, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your business and hope to see you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 04, 2024

Customer service was very high . And our rep was very courteous Demetrious was on top of every thing, he made the whole process so easy and quick More

by ANGI6675
Recommend Dealer
Yes
Employees Worked With
Demetrious
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Mar 05, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Demetrious here at Elk Grove Ford. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 04, 2024

I had no problems Didn't have any coffee or water in the brakeroom,but it was comfortable. People were friendly and nice. More

by Chowlee454
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Idr
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Mar 04, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 03, 2024

Very friendly and the waiting area is comfy easy location happy with the work. Thanks More

by CALL2MORROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 02, 2024

Everything went smoothly and they got me in and out quick Great experience overall Friendly More

by s_nicolewood
Recommend Dealer
Yes
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Mar 03, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 02, 2024

Great service and fast The tec had knowledge of my car. They even asked if I was in the market for a car More

by MSOUT76218
Recommend Dealer
Yes
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Mar 03, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

March 01, 2024

Consultant Mike was excellent. He was attentive, knowledgable and was able to get my problem resolved expeditiously. I attempted to do some work but waiting area was near receptio More

by golfbum19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford and for your feedback! We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 29, 2024

They are great with quality and speed. They notice people that are in need. Way to go. More

by WILLISROGER41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

February 29, 2024

She performed all necessary tests and appears to have solved the problems Service was great ?? More

by N2GFF
Recommend Dealer
Yes
Employees Worked With
Linda
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Jul 21, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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