Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,100 Reviews

1,100 Reviews of Elk Grove Ford - Service Center

Sort by
May 24, 2024

Timely professional . Smog completed no issues identified. Paperwork for smog submitted . Can now renew registration More

by CAKEED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 23, 2024

Excellent customer service. Great improvement compared to previous service. Love the delivery service added. This was so convenient and easier to bring my vehicle in for Service More

by Waterhook3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 23, 2024

Linda in Service took care of everything. Rental car was ready for me and transportation to and from. Great communication on the progress of my truck. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
Report | Print
May 29, 2024 -

Elk Grove Ford responded

Thank you, John! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that Linda met your expectations. Thank you again for choosing Elk Grove Ford; we look forward to having you as one of our valued customers for many more years! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 23, 2024

Workers were helpful and nice, prices significantly increased since we were in previously. Will most likely go elsewhere from here on out. More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Elk Grove Ford responded

Thank you, Ryan, for taking the time to share your thoughts on working with our team. We do hope that you will visit us again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 23, 2024

Appointments are sometimes weeks out for service or even an oil change and tire rotation. They need more technicians More

by THocevar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 23, 2024

Had my oil changed new back breaks and had a recall on my Ford edge!they took care of everything for us!thank you for your service 🙂 More

by kes961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 19, 2024

The service given to me was great and the pricing is fare for a dealership. I did meet some really nice people but then a couple had a less than desirable attitude. Almost like they had better things to do. More

by OFFICER99999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Elk Grove Ford responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 19, 2024

I absolutely love, love Elk Grove Ford! They were so amazing and helpful. Very understanding and patient with me. Especially with my financial situation. Thank you, Nick and Jason! It meant More

by Jyauna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick & Jason (Elk Grove Ford Manager)
Report | Print
May 19, 2024 -

Elk Grove Ford responded

Thank you, Jyauna! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 18, 2024

Took care of the problem with the oil change and let know of a future issue also More

by JMBROWN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

May 18, 2024

Technician was on time, explains what he was doing, clean, took care with my car. More

by bdsimonsma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warranty work
Report | Print
May 19, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

1
...
64
65
66
...
110