Elk Grove Ford - Service Center

Was told when we bought the car we would get free lifetime oil changes. Wasn’t told it was only 2 times a year. Would’ve been nice to know upfront. The girl who helped me was very sweet so it wasn’t lifetime oil changes. Wasn’t told it was only 2 times a year. Would’ve been nice to know upfront. The girl who helped me was very sweet so it wasn’t her fault. More

I loved that the tech came to me. This made it very easy for me. This made it very easy for me. More

I would not recommend to pay for an inspection there. I payed $205 to have my vehicle inspected, the mechanics did not even find what I originally took it in for. They found other issues and seemed upset I payed $205 to have my vehicle inspected, the mechanics did not even find what I originally took it in for. They found other issues and seemed upset I didn’t want the work done there at their prices. The day before I was told if the can’t diagnose my problem it’s free of charge. Well that wasn’t the case. I felt it was a money grab. I still have the same issue. More

Nikhil Prada provided the worse customer service experience in twelve visits My First bad experience experience in twelve visits My First bad experience More

The service department is very friendly and checked in with status updates of my vehicle. Mike was so helpful and knowledgeable every step of the way! with status updates of my vehicle. Mike was so helpful and knowledgeable every step of the way! More

Nicholas is amazing! !!! He offered service when. I one else would! Ten stars for this amazing manager assistant. Thank you for saving my sanity and making service possibl !!! He offered service when. I one else would! Ten stars for this amazing manager assistant. Thank you for saving my sanity and making service possible. More

Elisabete in the service was very kind and helpful. She was very knowledgeable and very willing to help me. She was very knowledgeable and very willing to help me. More

Excellent service. Excellent communication. Friendly. Helpful. Knowledgeable. Best dealership I have ever been to. Tony in Fleet Diesel is excellent. Excellent communication. Friendly. Helpful. Knowledgeable. Best dealership I have ever been to. Tony in Fleet Diesel is excellent. More

I am so pleased with the service I received fr Elizabeth and the technician. I had my car back in a day not months and it rides smoother and better than it has in years. and the technician. I had my car back in a day not months and it rides smoother and better than it has in years. More

Had the service done on my f250 and ask them to check the battery they told me it was good. I had to replace it a week later not very service. battery they told me it was good. I had to replace it a week later not very service. More